Jul 2024 - Present
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Thuli Masango Email & Phone Number
IOD Account Administrator
at
SpesNet Group
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 100%
Current company
Role
IOD Account Administrator
Location
Pretoria, Gauteng, South Africa
Company size
Who is Thuli Masango? Overview
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Quick answer
Thuli Masango is listed as IOD Account Administrator at SpesNet Group, a with 10 employees, based in Pretoria, Gauteng, South Africa. AeroLeads shows a matched LinkedIn profile for Thuli Masango.
Thuli Masango previously worked as Customer Relationship Management Administrator at Coidlink (Pty) Ltd and IOD Claim Validator at Coidlink (Pty) Ltd. Thuli Masango holds Certifcate, Medical Insurance Coding Specialist/Coder from Africode Consulting.
Company email context
Email format at SpesNet Group
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SpesNet Group
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Profile bio
About Thuli Masango
Dedicated and results-oriented CRM Administrator with a proven track record in facilitating seamless client interactions and ensuring compliance with regulatory frameworks. Currently serving as a CRM Administrator at COIDLink in Pretoria since February 2022, I specialize in resolving client inquiries related to the COID Act and the medical treatment of injury-on-duty patients. My responsibilities include on-site client assistance, preplanning visits based on comprehensive analyses, and diligently following up on incomplete claim information from allocated practices.In my previous role as an IOD Claim Validator at COIDLink from February 2021 to January 2022, I honed my skills in assessing COID claim information and billing, aligning accounts with the COID Gazette, and providing valuable support for client queries. My commitment to procedural adherence and meeting production goals was integral to the success of the team.With a background as a Data Capturer & Claim Adjudicator at COIDLink from February 2018 to February 2021, I oversaw the quality control of registered claims on the Compensation Fund claim system. My responsibilities extended to engaging with the Compensation Fund to ensure timely updates on claim statuses, uploading essential documentation, and registering claims on the Compensation Fund claim system.In my diverse professional journey, I have demonstrated versatility by excelling in roles beyond the realm of administrative functions. As a Hotel Receptionist at Maxim Hotel in Pretoria from May 2015 to December 2015, I managed frontline communications, expedited guest reservations, and ensured impeccable housekeeping standards. Additionally, I promptly addressed guest concerns, contributing to a positive overall experience.My commitment to community service is reflected in my tenure as a Volunteer Admin Clerk at the Department of Education Circuit Offices in Siyabuswa from March 2013 to April 2015. In this role, I provided crucial support in office administration tasks and data capturing, showcasing my dedication to contributing to the community.Skilled in teamwork, leadership, time management, planning, interpersonal communication, and the MS Office Suite (Word, Excel), I bring a dynamic set of capabilities to any professional setting. I am enthusiastic about leveraging my skills and experiences to contribute positively to future endeavors and collaborations.
Listed skills include Windows, C, C++, Microsoft Office, and 12 others.
Current workplace
Thuli Masango's current company
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6 roles
Thuli Masango work experience
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Customer Relationship Management Administrator
• Assist clients with the resolving of accounts and/or claims with outstanding information eitherin-house or on-site at clients in line with divisional targets;• Process all incoming documentation received via mailbox;• Process all incoming documentation received from allocated practices within 24 hours ofreceipt;• Follow up on incomplete claim information from allocated practices;• Assist allocated practices with the collection of claim documentation from employers,employees and other third parties• Taking ownership of allocated client relationships;• Build relationships with new and existing clients, with continuous improvement of relationshipwith clients;• Resolving enquiries from clients related to the COID Act and medical treatment of injury-on-duty patients;• Assisting with client support and operational queries on accounts submitted;• Liaison with the Client Relations Manager on all client related matters;• Daily and/or weekly feedback to Client Relations Manager on information outstandingaccounts resolved; clients visited; clients trained; accounts collected; enquiries dealt with;enquiries requiring assistance etc.
Jan 2022 - Jul 2024
Iod Claim Validator
Feb 2021 - May 2023
Stakeholder Data Capture
• Adjudicate registered customer claims• Render administrative duties ( Faxing , Scanning and filling )KOFAXING (Capturing info from the invoice)• Answering calls, Direct calls and take messages• Quality control of registered claims on the Compensation fund Claims System (Umehluko) to ensure it is done according to the COIDA requirements.• Follow up with the Compensation Fund on statuses of registered claims submitted and update changes on the COIDlink system.• Update outstanding information on registered claims on the Umehluko System where more information is needed.• Upload all relevant outstanding documentation on the Umehluko system • Ensure that all allocated claims are submitted and ready for adjudication on the Umehluko system.• Registration of claims on the Umehluko System , and updating DS system with the relevant claim numbers.• Loading of medical reports onto the Umehluko system.• Assist with training of newly appointed staff in the same division.• Assist in other areas of production when required
May 2016 - Feb 2021
Volunteer Admin Clerk
Department Of Education, Siyabuswa Circuit
Mar 2014 - Feb 2021
Front Desk Receptionist
Maxim Hotel
May 2015 - Dec 2015
5 education records
Thuli Masango education
Certifcate, Medical Insurance Coding Specialist/Coder
Africode Consulting
Matric, Science Stream
St Joseph'S Comprehensive School
Skills Development Programme
Learning Matters
Business Writing Certificate, Business/Commerce, General
I-Learn
Excel 2016 Advance Certificate
I-Learn
FAQ
Frequently asked questions about Thuli Masango
Quick answers generated from the profile data available on this page.
What company does Thuli Masango work for?
Thuli Masango works for SpesNet Group.
What is Thuli Masango's role at SpesNet Group?
Thuli Masango is listed as IOD Account Administrator at SpesNet Group.
Where is Thuli Masango based?
Thuli Masango is based in Pretoria, Gauteng, South Africa while working with SpesNet Group.
What companies has Thuli Masango worked for?
Thuli Masango has worked for Spesnet Group, Coidlink (Pty) Ltd, Department Of Education, Siyabuswa Circuit, and Maxim Hotel.
How can I contact Thuli Masango?
You can use AeroLeads to view verified contact signals for Thuli Masango at SpesNet Group, including work email, phone, and LinkedIn data when available.
What schools did Thuli Masango attend?
Thuli Masango holds Certifcate, Medical Insurance Coding Specialist/Coder from Africode Consulting.
What skills is Thuli Masango known for?
Thuli Masango is listed with skills including Windows, C, C++, Microsoft Office, Microsoft Excel, Html, English, and Microsoft Word.
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