Thuli Msi Email & Phone Number

South Africa

This will include working across all areas in Servicing and Administration with the ability to process in all facets of the department and resolve queries from start to end.• Process requests, forms, and applications Identify and escalate priority issues• Take ownership of service level standards and ensure they are reached consistently, accurately executing policies and procedures related to service delivery in Operations and other areas• Respond to customer inquiries (calls/emails) and resolve customer complaints professionally• Provide customers with product and service information• Present product and process information to members/staff on a proactive basis, demonstrating a high level of understanding of the businessService delivery:• Evaluate problems regarding service issues and inquiries to determine their importance and urgency• Responsible for ensuring that service excellence to clients/intermediaries remains in line with best business practices and standards• Responsible for managing reputational risk and ensuring compliance with regulatory requirements, procedures, and service standards.• Remain updated and informed on legislative and industry changes.• Responding to all inquiries in a professional and timely manner.• Liaising with operations support to provide the best client experience.Relationship building and communication:• Build and maintain relationships with internal and external clients and stakeholders.Maintain product expertise:• To answer customer complaints and questions, a Back Office Agent must be an expert in the products offered by PPS.• Identify process and procedure improvements and make recommendations to streamline and simplify processes.Assist management and support the team• Provide support to the broader Life Operations teams• Identify systems failures to escalate to the appropriate support team and implement required workarounds to prevent impact on member journey and productivity

South Africa

ATL (Acting Team Leader), MPC Connect SunninghillGauteng : June 2021 – Current doing it on my own with a German SchoolIt is the job of a leader to provide a strategic direction and purpose for the team. After developing the strategy, it is still the duty of a team leader to make sure that the team understands and implements the strategy. A leader should also be willing to give a helping hand to a team member that’s having difficulty in completing a task.• Teaching online from 11pm to 4am• Helping nightshift Language Consultants• Taking the register• Administrative work• Organising zoom meetings on a daily• TrainingLC (Language Consultant), MPC Connect SunninghillGauteng : Jan 2021 – Currently doing it on my own with a German School• Teaching online with ITG (ITutor Group, Berlitz, Rosetta Stone)• Teaching Business English online with Berlitz Latin American (LATM)• Teaching English online to Asian Students• Planning, preparing and delivering lessons• Preparing teaching materials• Helping pupils improve their listening, speaking, reading and writing skills via individual and group sessions• Checking and assessing pupils’ work• Organising and running specialist business courses

Johannesburg Area, South Africa

ADMINISTRATOR, Tech-Pro (Supply Chain) (ADvTECH Group) Jan 2019 – Dec 2019• CV typing for the branch and creating monthly reports• Setting up bookings and meetings for MD and GM• Working a lot with placement partner and updating candidate profiles• Making sure that documents are collected in a timely manner when we have new starts• MIE Checks (Running the checks, and capturing fingerprints)• Sales calls and business development• Reporting to Managing Director, Branch Manager and Administrative Supervisor• Working towards key performance indicator (KPI) targetsRESEARCHER, Tech-Pro (Supply Chain) (ADvTECH Group): Aug 2018 – Dec 2018• As a researcher I have gained excellent attention to detail and the hunger to learn and continue learning• Strong research skills and the ability to retain important and key information• Flawless rapport building and networking skills. Obtained quality that allows me to introduce communications with senior, skilled consultants and the ability to talk credibly about their industry• Polished telephone manner and formal written abilities• Competent team player• Sales calls and business development• Account management of existing clients• Working towards key performance indicator (KPI) targetsRECRUITMENT CONSULTANT, Tech-Pro (Supply Chain) (ADvTECH Group)Sunninghill, Gauteng : Feb 2018 – Aug 2018As a recruitment consultant, I help assist our clients in finding the best people to staff their businesses. I attract candidates, screen them and match them to appropriate positions. I create recruitment strategies and I build relationships with both candidates and clients, as it is a very important duty in recruitment (customer-service).As a recruitment consultant, I have the skills of a salesperson and headhunters. I possess sound judgement and communication aptitude. I believe that strong ethics and a collaborative spirit is exactly who I am. Working with Supply Chain, Procurement, Logistics, Planning and Consulting niches.

Johannesburg Area, South Africa

 Researching companies from databases and other sources. Cleaning and de-duplicating data in Clientele CRM system Responding in real time to hits to the NES web site Responding to inbound web leads researching and then assigning them to Sales Supporting NES marketing efforts by assisting in online, direct mail and other marketingcampaigns Performing other clerical/administrative functions as required writing reports, company brochures and similar documents organising and hosting presentations and customer visits

Johannesburg Area, South Africa

•Interrogate data generated•Reporting on data generated•Interpret the data generated•Create and manage reports•Analysis and interpreting information for decision-making•Managing and distributing information•Working mostly with Excel •Liaising with clients

South Africa

•Interrogate data generated•Reporting on data generated•Interpret the data generated•Create and manage reports•Analysis and interpreting information for decision-making•Managing and distributing information•Working mostly with Excel •Liaising with clients

Assisting with all aspects of administrative managementScheduling and coordinating meetings, interviews, events and other similar activitiesSending out and receiving emailsPreparing business correspondence (often using word processing, spreadsheet, and presentation computer software)Managing FilesAll Day-to-day operation matters

Business Administration (Ba), Business Administration And Management, General, Final Year

BBA Degree

Bachelor Of Technology - Btech, Business Administration And Management, General, Completed Two Years