¥ Single point of contact for end user to receive support and maintenance for computers and network of Singapore Government (SOE)¥ Installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers, network ports and scanners) to ensure optimal workstation performance ¥ Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime ¥ Manage and… Show more ¥ Single point of contact for end user to receive support and maintenance for computers and network of Singapore Government (SOE)¥ Installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers, network ports and scanners) to ensure optimal workstation performance ¥ Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime ¥ Manage and troubleshoot network connectivity in a LAN/WAN environment ¥ Works with vendor support contacts to resolve technical problems with Desktop computing equipment and software. ¥ Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer ¥ Assist user in troubleshooting and fault-finding services for network problems ¥ Providing specialist skills in supporting and troubleshooting network problems and emergencies ¥ Assessing and recommending improvements to network operations and integrated hardware, software, communications and operating systems ¥ Manage request from users with regards to new desktop/laptop deployments, printer and scanners¥ Migration of Operating System from Windows 7 to Windows 10¥ Migration of Office 2007 to 2010 then to 2016¥ Migration of Lotus Notes Mail to Outlook¥ Managing Security Patches for windows and making sure all machine’s patches are up to date¥ Responsible for Re-imaging and deploying new desktops to new user¥ Managing request from user in terms of new desktop and printers¥ Troubleshoot application onsite Show less

¥ Provide 24/7 First Level Support to Singapore Government agencies. ¥ Provide first-call resolution (Phone and Email) support to resolve technical issues encountered by users ¥ Take on the role of key point of contact to plan, develops and optimizes network and system services. ¥ Communicate effectively with technical and non-technical staff to develop and conduct corrective actions within Service Level Agreement ¥ Assist user in troubleshooting and fault-finding services for… Show more ¥ Provide 24/7 First Level Support to Singapore Government agencies. ¥ Provide first-call resolution (Phone and Email) support to resolve technical issues encountered by users ¥ Take on the role of key point of contact to plan, develops and optimizes network and system services. ¥ Communicate effectively with technical and non-technical staff to develop and conduct corrective actions within Service Level Agreement ¥ Assist user in troubleshooting and fault-finding services for network problems ¥ Identify and diagnose errors and faults in current IT systems ¥ Coordinate closely with the next level of support (i.e BT Frontline, Onsite Support, AD Ops, Wintel, etc). ¥ Identify trends in reported issues and create a checklist for troubleshooting these issues. ¥ Providing specialist skills in supporting and troubleshooting network problems and emergencies ¥ Ownership and maintenance of all incidents throughout the Incident Management processes including Manage queues within the IT Service Desk and the allocation of inbound requests/incidents to appropriate groups Show less

¥ Troubleshoot incidents relating to standard desktop operating system, standard desktop applications and computer network. ¥ Assist user in troubleshooting and fault-finding services for network problems ¥ Handles complex issues that Level 1 can’t handle ¥ Responsible for Priority1 issues that affects more than 50 users in a particular site, country or GLOBALY. ¥ Resolved all escalated issues. Directly communicate to other teams to resolve the issue. ¥ Serves as a focal… Show more ¥ Troubleshoot incidents relating to standard desktop operating system, standard desktop applications and computer network. ¥ Assist user in troubleshooting and fault-finding services for network problems ¥ Handles complex issues that Level 1 can’t handle ¥ Responsible for Priority1 issues that affects more than 50 users in a particular site, country or GLOBALY. ¥ Resolved all escalated issues. Directly communicate to other teams to resolve the issue. ¥ Serves as a focal for VIP tickets and prioritized immediately. ¥ Directly report issues to stakeholders. ¥ Providing specialist skills in supporting and troubleshooting network problems and emergencies ¥ Preparing and maintaining procedures and documentation for network inventory, and recording diagnosis and resolution of network faults, enhancements and modifications to networks, and maintenance instructions ¥ Serves as a single point of contact for all technical issues within Maersk employees. ¥ Act as the 1st line of support and provide technical solutions for internal employees ¥ Record requests/incidents in a Service Management tool ¥ Identify trends in reported issues and create a checklist for troubleshooting these issues. ¥ Assessing and recommending improvements to network operations and integrated hardware, software, communications and operating systems Show less

¥ Provide technical assistance and support to resolve issues related to computer systems, Network, software and hardware. ¥ Provide first-call resolution (Phone and Email) support to resolve technical issues encountered by users ¥ Assist user in troubleshooting and fault-finding services for network problems ¥ Responsible with configuration of client's equipment to connect to network s¥ Configure software to connect to Internet application servers. ¥ Responsible for… Show more ¥ Provide technical assistance and support to resolve issues related to computer systems, Network, software and hardware. ¥ Provide first-call resolution (Phone and Email) support to resolve technical issues encountered by users ¥ Assist user in troubleshooting and fault-finding services for network problems ¥ Responsible with configuration of client's equipment to connect to network s¥ Configure software to connect to Internet application servers. ¥ Responsible for configuration management and overall operational readiness of computer and network ¥ Perform creation of new accounts using company provide software tools. ¥ Providing specialist skills in supporting and troubleshooting network problems and emergencies ¥ Researching, analysing, evaluating and monitoring network infrastructure to ensure networks are configured to operate at optimal performance. Show less

¥ Examines and evaluates purpose and content of business reports to develop new, or improve existing format, use, and control. ¥ Reviews reports to determine basic characteristics, such as origin and report flow, format, frequency, distribution and purpose or function of report. ¥ Evaluates findings, using knowledge of workflow, operating practices, records retention schedules, and office equipment layout. ¥ Recommends establishment of new or modified reporting methods and… Show more ¥ Examines and evaluates purpose and content of business reports to develop new, or improve existing format, use, and control. ¥ Reviews reports to determine basic characteristics, such as origin and report flow, format, frequency, distribution and purpose or function of report. ¥ Evaluates findings, using knowledge of workflow, operating practices, records retention schedules, and office equipment layout. ¥ Recommends establishment of new or modified reporting methods and procedures to improve report content and completeness of information. ¥ Prepare and issue instructions concerning generation, completion, and distribution of reports according to new or revised practices, procedures, or policies of reports management. ¥ Ensure good quality from the work of my colleagues especially those new hire workers. ¥ Understands, articulates, and implements best practices related to my area of expertise. ¥ Definitive source of knowledge, technique, or expertise in our specific process subject area. ¥ Functions as the organizational ambassador for our knowledge area, and applies expertise to support our organization's vision and strategic direction. ¥ Assume the role of Subject Matter Expert (SME) and has been part of the project transition team to CHENNAI, INDIA. Responsible for the knowledge transfer & support for the associates in India. ¥ Usually takes the lead in our group. Making sure that productivity and quality are always balanced. Responsible in inventory management which is one of the biggest metrics set by our clients. Show less