Joe Patterson Email & Phone Number

Peoria, Az, Us

San Diego, California, Us

Workforce and Community Education (WCE), the professional development arm of National University (NU), works with Fortune 1000 companies, healthcare systems, school districts, community colleges, military, government, and public safety organizations to maximize the potential of their workforces through specialized educational partnerships. WCE engages with organizations across industries to harness the power of NU’s 190+ associate, bachelor's, master's, doctoral, and certificate programs by partnering with HR, talent management, and learning and development teams across the country to facilitate access to NU’s online, on-site, and hybrid programs. Workforce training solutions focus on credit for prior learning opportunities and are customized to meet industry needs by embedding desired industry practices/standards and competencies into coursework. As Vice President, I am responsible for developing and executing a strategic vision to build and enhance partnerships with Fortune 1000 corporations, industry leaders, and educational platform providers with a particular focus on the California, Arizona, Texas, Florida, and Georgia markets. I lead a team of 25-30 talented and geographically dispersed regional directors, business development managers, outreach specialists, and military and veteran outreach managers, focused on partner engagement, business development, and brand awareness in their respective states and regions. As a key leader in the organization, I am a member of the University Leadership Council and the Integrated Communications Team. I am responsible for setting and executing regional strategy for 16 key geos across the country including major markets such as Los Angeles, Phoenix, Dallas, Houston, Atlanta, and Miami. I’ve spearheaded WCE’s rapid expansion in these geographic markets and beyond, leading to impactful new partnerships with dozens of organizations including Amazon, Walgreens, Southwest Airlines, Best Buy, and McLane.

Phoenix, Arizona, Us

HotChalk is a leading provider of educational technology, marketing, and enrollment services. The Silicon Valley headquartered company partners with universities to provide turnkey solutions that put degree programs online. HotChalk solutions incorporate all phases of the education lifecycle and deliver industry leading student retention and graduation rates.As Executive Vice President of Enrollment Services, I am the senior executive responsible for HotChalk’s Phoenix Education Center. Reporting to the CEO and serving on the company’s Senior Leadership Team, I lead a large team of enrollment specialists, enrollment managers, associate directors, and senior enrollment leaders as well as an operations team comprised of registrars and student support specialists. My teams are responsible for the success of more than 20 online and campus-based master’s and doctorate programs. I also provide guidance, strategic input, and leadership support to the company’s national business development team. As a senior leader in the organization, I play a key role in shaping and maintaining the company’s culture and am responsible for the continuous improvement of HotChalk’s contact center, enrollment marketing, and enrollment technology strategies. I work in close partnership with the Finance, Legal, Marketing, University Partnership, IT, Data Services, and Human Resources leadership teams based in Portland, San Francisco, Campbell, Phoenix, and Albany.

Phoenix, Arizona, Us

As Senior Vice President of Admissions, I am the senior executive responsible for HotChalk’s Phoenix Education Center. I lead a team of 115 employees in Arizona and a national sales force of 100 Educational Consultants working in 30+ states. I lead the following functions for HotChalk in support of 19 master's and doctorate programs offered by 6 core university partners:• Admissions and Enrollment Services• Admissions Operations• B2B Business Development• Student Resource USA business unit• Strategic Account ManagementAs a senior leader in the organization, I play a key role in strategic planning and the continuous improvement of HotChalk’s contact center, enrollment marketing, and enrollment technology strategies working in close partnership with the Marketing, IT, Data Services, and Human Resources leadership teams based in Campbell, California, Tempe, Arizona and Albany, New York.

Phoenix, Arizona, Us

As Vice President of Enrollment Services and B2B Business Development, I am the executive responsible for HotChalk’s Phoenix Education Center as it relates to enrollment, admissions operations, B2B business development, and the Student Resource USA business unit. I provide executive leadership to a large team of professionals consisting of senior directors, directors, associate directors, enrollment specialists, operations managers, business development managers, and field representatives.I am responsible for the development and execution of a strategy for new business to business opportunities for HotChalk’s extensive network of university partners. As a senior leader in the organization, I play a key role in the continuous improvement of HotChalk’s contact center and enrollment technology strategies working in close partnership with the Marketing, IT, Data Services, and Human Resources leadership teams based in Campbell, California, Tempe, Arizona and Albany, New York.

Phoenix, Arizona, Us

Thunderbird Executive Education partners with senior executives and HR, Learning and Development, and Talent Management leaders in a variety of industries to design and deliver innovative and impactful leadership development programs and solutions. As Senior Regional Commercial Director for The Americas and Asia, I am responsible for Thunderbird’s custom executive education activities in North America, South America, and Asia. I lead a geographically dispersed team of client relationship directors and key account directors who are responsible for business development and strategic account management activities throughout The Americas and Asia. I also oversee and provide strategic guidance related to Thunderbird’s extensive relationships and executive education activities in the global energy and oil and gas industries. During my 11 years at Thunderbird, I have completed a wide variety of work assignments in Argentina, Brazil, Canada, China, Czech Republic, Ecuador, England, France, Germany, Greece, India, Italy, Mexico, The Netherlands, Peru, Russia, Spain, Switzerland, Turkey, U.A.E., and Ukraine.Previous positions held at Thunderbird School of Global Management:- Client Relationship Director, Central US and Latin America- Executive Director, Executive Education- Assistant Vice President and Managing Director of Thunderbird Online- Senior Director, Online Learning- Associate Director, Global Recruitment – MBA Programs

Phoenix, Arizona, Us

As a senior business development executive for Thunderbird Executive Education, I am responsible for developing new and fostering existing relationships with companies and organizations in the Central United States, Mexico, Central America, and South America. By building trusted advisor relationships with senior executives and HR, Learning and Development, and Talent Management leaders, I expand and broaden Thunderbird Executive Education's impact on our client and partner organizations through innovative leadership development engagements.I also oversee and provide strategic guidance related to Thunderbird's extensive relationships and executive education activities in the global energy and oil and gas industries.

Phoenix, Arizona, Us

As Executive Director of Thunderbird Executive Education, I am responsible for Thunderbird’s entire portfolio of certificate programs, which includes the Thunderbird Online division, Thunderbird International Consortia programs, and Open Enrollment programs. Ranked among the top Open Enrollment program portfolios by the Financial Times, Thunderbird’s comprehensive library of certificate programs contribute to the development of working professionals in over 100 countries. In my current role, I am responsible for the development, marketing, sales, and delivery of all non-degree online and classroom-based certificate programs and custom online and blended executive development programs delivered throughout the world.I oversee a large executive development portfolio focusing on clients across the entire global oil and gas industry value chain. I lead marketing, sales, and program delivery teams supporting more than 20 corporate clients in a variety of industries and regions. In my capacity as a senior executive education leader, I also serve as the head of global marketing for Thunderbird Executive Education and am responsible for all online and print advertising, social media, lead generation, and conference and trade show activities globally.

Phoenix, Arizona, Us

Thunderbird is the world’s No. 1-ranked school of international business with nearly 70 years of experience in developing leaders with the global mindset, business skills and social responsibility necessary to create real, sustainable value for their organizations.After successfully driving growth and operational excellence in the MBA recruitment team and leading Thunderbird's portfolio of classroom-based certificate programs, I was selected to develop the business plan and lead the creation of Thunderbird Online, a high growth division of Thunderbird School of Global Management dedicated to online professional development programs for working professionals. Thunderbird Online now serves as the technology arm of Thunderbird Executive Education and is responsible for all non-degree online learning activities at Thunderbird School of Global Management. In my role as a senior leader of Thunderbird Executive Education, I am also responsible for all marketing activities and lead the centralized business development team. I am responsible for the design, development, marketing, sales, and delivery of Thunderbird’s entire portfolio of online professional development certificate programs and corporate custom blended certificate programs throughout the world. Since its creation in 2009, Thunderbird Online has educated more than 2,000 working professionals in 95 countries and has worked with 20+ corporate clients and strategic partners to design and deliver innovative custom online learning programs throughout the world.

Irving, Texas, Us

McKesson Specialty Care Solutions facilitates collaboration among healthcare providers, drug manufacturers and payors through expertise in specialty drug reimbursement, technology, distribution and clinical solutions.• Managed 3 departments consisting of 75-150 customer service representatives, 3-4 unit coordinators, and 3-4 exempt supervisors in an inbound/outbound blended call center environment.• Initiated cross-training strategy for 500-seat call center which eliminated $780,000 in annual vendor fees.• Designed and implemented interactive voice response (IVR) efficiency projects which reduced operational expenses and increased profitability for multiple client programs ranging in annual revenues of $200,000 - $1 million.• Managed cross-departmental implementation teams to launch customer support programs for pharmaceutical companies such as Glaxo Smith Kline, Novartis, Amgen, Janssen, and AstraZeneca. • Directed operational design and launch of McKesson’s new Rx Savings Access Card and Loyalty Script programs.

iPhysicianNet was a privately funded start-up that provided physicians with a network of video-conferencing-equipped personal computers to facilitate access to live interactions (e-detailing sessions) with pharmaceutical companies, as well as medical news and references, and continuing medical education resources.• Managed 35-40 technical support analysts (customer service, 1st and 2nd level support, and advanced hardware teams) in an inbound/outbound blended environment. • Upgraded start-up call center to automated call distributor (ACD) environment that decreased daily abandoned rates from +15% to less than 5%.

Riverwoods, Il, Us

• Supervised 15-20 customer service and collections representatives in an inbound/outbound blended call center environment.• Developed and deployed OS2 system macros that were implemented department wide and reduced talk time an average of 30 seconds per call. • Selected as Lead Legal Liaison for Special Works and Analysis Taskforce (SWAT), responsible for escalations and risk mitigation activities for high-risk collections accounts.

Global Mba, Global Management

Ba, English

Institute For Emerging Leadership In Online Learning