Thu P.

Thu P. Email and Phone Number

Associate Voice User Interface Designer @ Wolters Kluwer Health
Houston, TX, US
Thu P.'s Location
Houston, Texas, United States, United States
Thu P.'s Contact Details

Thu P. personal email

n/a
About Thu P.

💬 As a VUI Designer, I focus on creating seamless and satisfying user experiences in IVR calls and chatbots. My goal is to enhance product quality by optimizing conversational flows for effective interactions.👁️‍🗨️ My experience as a Dialogue Designer for the Google CCAI project has enabled me to enhance customer interactions by analyzing conversational data. With a background in linguistics and experience as a Linguistics Tester, I am skilled in reporting functionality and linguistics bugs to ensure high-quality product launches.

Thu P.'s Current Company Details
Wolters Kluwer Health

Wolters Kluwer Health

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Associate Voice User Interface Designer
Houston, TX, US
Website:
wolterskluwer.com/en/health
Employees:
2087
Thu P. Work Experience Details
  • Wolters Kluwer Health
    Associate Voice User Interface Designer
    Wolters Kluwer Health
    Houston, Tx, Us
    View
  • Wolters Kluwer Health
    Voice User Interface Designer
    Wolters Kluwer Health Dec 2022 - Jul 2024
    Waltham, Ma, Us
    Wolters Kluwer Health | UpToDate◦ Contribute to omnichannel solution includes outbound interactive voice response (IVR) phone systems and digital forms. These initiatives facilitated patient engagement programs aimed at educating, inspiring behavioral change, reducing hospital readmissions.
    View
  • Teksystems
    Dialogue Designer
    Teksystems Oct 2021 - Dec 2022
    Hanover, Md, Us
    Google TVC provided by TEKsystems◦ Worked on the Google Contact Center AI (CCAI) project.◦ Analyzed and reported the performance of virtual agent.◦ Reviewed, labeled, and gave feedback on conversation data to enhance customer experience.
    View
  • Welocalize
    Tech Linguistic Tester (Vietnamese Localization Qa Tester)
    Welocalize Sep 2021 - Jul 2022
    New York, Ny, Us
    ◦ Facilitated QA localization and translation for Vietnamese in context of voice recordings, video subtitling, software, web browsers, mobile apps, banners, etc.., before final release. ◦ Reported linguistics and functionality bugs.◦ Attention to detail and a commitment to linguistics content quality and UI quality.
    View
  • University Of California, Los Angeles
    Student Researcher/Lab Assistant (Department Of Linguistics)
    University Of California, Los Angeles Feb 2021 - Sep 2021
    Los Angeles, Ca, Us
    English Infant-Directed Speech (IDS) Corpus Study◦ Annotated and transcribed allophonic variants of consonants and vowels segments in the corpus using SAMPA notation in Pratt.◦ Implemented team guidelines, and utilized spectrograms/waveforms reading for accurate annotation.
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  • University Of California, Los Angeles
    Undergraduate Research Assistant (Department Of Anthropology)
    University Of California, Los Angeles Jul 2020 - May 2021
    Los Angeles, Ca, Us
    ◦ Labeled and edited 800 short clips in Audacity according to the parts (descriptions/ answers) in the interview to enhance the retrieval of relevant information.◦ Examined the quality of automatic text transcriptions of the study interview; evaluated participant's answers from interviews by collaborating with 3 other RAs.
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  • University Of California, Los Angeles
    Undergraduate Research Assistant (Department Of Linguistics)
    University Of California, Los Angeles Jun 2020 - Oct 2020
    Los Angeles, Ca, Us
    Collaborated on the creation of the question bank for skills-based versions of Phonetics courses under a Ph.D. student's supervision.◦ Created questions focus on giving IPA symbols with diacritics, giving the segmental features of the consonant shown in the sagittal diagram, and transcribing consonant, vowel sounds in audio files. ◦ Provided answers (broad transcription) to the system by transcribing English words in audio files from Forvo to IPA symbols. For example, interstellar → [ɪntɚˈstɛlɚ].◦ Ensured the answer keys match the questions and the audio files or the sagittal diagrams.
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  • Ventura College
    College Algebra/Elementary Statistics Tutor
    Ventura College Mar 2018 - Jun 2019
    Ca, Us
    ◦ Developed and reinforced multiple concepts by reviewing class notes with tutees, explaining assignments, and providing relevant examples.◦ Provided 1-1 tutor sessions to better assist students in EOPS (Services Program designed to help Low-Income & Educationally Disadvantaged students) and in E.A.C (Educational Assistance Service). ◦ Communicated with students from from diverse cultural and educational backgrounds.
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Thu P. Skills

Leadership Cross Cultural Communication Skills Planning Applied Linguistics Proofreading Formatting Documents Data Entry Microsoft Powerpoint Intercultural Communication Communication Translation English Mentoring Intercultural Skills Phonetics Praat Data Annotation Microsoft Office Microsoft Word Document Management Linguistics Editing Foreign Languages Tutoring Critical Thinking Project Planning Subtitling Interpersonal Skills Vietnamese Management Teamwork Transcribing Analytical Skills Research Problem Solving Bilingual Communications Written Communication Audio Transcription Organization Skills

Thu P. Education Details

  • Ucla
    Ucla
    Applied Linguistics | Minor: Cognitive Science
  • Ventura College
    Ventura College
    General Studies

Frequently Asked Questions about Thu P.

What company does Thu P. work for?

Thu P. works for Wolters Kluwer Health

What is Thu P.'s role at the current company?

Thu P.'s current role is Associate Voice User Interface Designer.

What is Thu P.'s email address?

Thu P.'s email address is tp****@****ems.com

What schools did Thu P. attend?

Thu P. attended Ucla, Ventura College.

What skills is Thu P. known for?

Thu P. has skills like Leadership, Cross Cultural Communication Skills, Planning, Applied Linguistics, Proofreading, Formatting Documents, Data Entry, Microsoft Powerpoint, Intercultural Communication, Communication, Translation, English.

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