Thu A. Phan Email & Phone Number

Baton Rouge, La, Us

Baton Rouge, Louisiana, United States

Tacoma, Washington, United States

New Orleans, Louisiana, United States

Marrero, Louisiana, United States

New Orleans, La

-Provide face-to-face, telecom, and video chat support to Uber drivers on a variety of technical, payment, and onboarding issues while consistently maintaining excellent customer service ratings-Use critical thinking skills to empathetically solve complex issues through collaborations, Salesforce and Knowledge Bases-Collaborate with colleagues to improve and maintain workplace’s metrics to grow the Uber brand within the New Orleans market-Consistently maintained the highest customer service and profitability ratings in the New Orleans region

New Orleans

• Assisted professors in setting up one-on-one English as a Second Language conversation sessions with international students. • Graded and advised students on assignments.• Facilitated online discussions to 120 international students from diverse backgrounds to enhance their English speaking and writing abilities.

Tulane University, New Orleans

• Promoted student involvement through social media such as Twitter, Facebook and Instagram which led to an increase of memberships from 10 members to 30 members. • Handled logistics of trips to conferences in Washington DC such as flight booking, ground transportation, and hotel booking. • Promoted correspondence with district congressmen and Senators through insider and outsider advocacy regarding foreign aid bills.

Suzhou University, Suzhou, Jiangsu, China

• Participated in data collection of cardiovascular disease rates in Inner Mongolia.• Utilized SAS and SPSS to interpret the correlation of cardiovascular disease rates with diabetes rates. • Improved the original database by adding more information gathered from the researchers.

Greater New Orleans Area

• Taught literacy skills, tennis skills, and life skills to 66 low-income children through the promotion of sportsmanship and personal mentorship. • Organized camp activities such as city-wide tennis matches, essays competitions, arts and crafts, and candy sales. • Worked with camp coordinator to improve parental involvement in campers’ activities.

Greater New Orleans Area

• Operated a multi-line phone system. • Took and relayed messages. • Filed correspondence and medical records. • Greeted patients at reception desk.

Greater New Orleans Area

• Participated in development of nano-particles as effective agents for cell transfusion. • Prepared chemical solutions for cell transfusion. Utilized a scanning electron microscope to visually view results of nano-particles transfusion inside a cell. • Recorded data into MS Excel then used statistical methods including inferential statistics and descriptive statistics to interpret scientific data. • Presented overall findings to leading scientists at LSU’s “Poster Day” symposium.

Master Of Health Administration, Health/Health Care Administration/Management

Activities and Societies: SGA Secretary, Tulane 34 Award

Bachelor'S Degree, Public Health/ Sociology

Activities and Societies: ONE Campaign, Women in Politics, PPIA Moving the World Forward Conference Fellow, Feminist Camp, PLENElks Lodge.