Troy Hurdelbrink, Mba Email & Phone Number

Naperville, Illinois, United States

Chicago, Illinois, United States

• Interview and recruit new candidates for Customer Success team, partnering with HR and hiring managers
• Develop new teammates on best practices, problem solving approaches, while serving as a resource for escalations and subject matter expert
• Build long term relationship with customers, creating a path towards realizing value and supply chain execution
• Host business review sessions with customer executive leadership teams
• Resolve escalations from customers both in my book of business and from the team by addressing their pain points and creating action plans
• Create a fun, supportive team environment where all company values are practiced

Columbus, Ohio, United States

• Managed and mentored team of 25 associates to successfully complete daily goals and achieve departmental performance standards
• Implemented new productivity tracking system for associates to maximize efficiency and performance accountability, utilizing data analysis to drive improvement
• Manage projects and communications to ensure internal customer needs are being met and exceeded
• Create and present reports for internal customers and members of the executive leadership team to assess operations and identify strategic goals
• Develop associates by creating individualized growth plans and generating growth opportunities
• Partner with HR to manage appropriate staffing model for departments

Columbus, Ohio, United States

• Partnered with DC Operations and Inventory Management to create priority lists for inbound and outbound shipments
• Identified continuous improvement opportunities within the supply chain network and generated actionable insights for organizational optimization
• Troubleshoot transportation, customs, and systemic issues on purchase orders with multiple teams across the company
• Tracked documentation through all stages of the supply chain and communicated delays or changes to the respective product teams
• Educated different business units on the operation and capabilities of the 5 distribution centers, unifying company targets with measurable KPI’s
• Strategized with Transportation team on advancing the transportation network and internal communications

Columbus, Ohio, United States

• Analyzed and forecasted sales trends to determine order quantities and plan strategic timing of future purchase orders
• Allocated vendor purchase orders at the SKU level amongst 5 distribution centers to fulfill sales and presentation need
• Supported business analysts by being an approachable mentor and leader
• Taught classes on business-critical topics to new hires during training period
• Managed a department that created sales revenues of upwards of $20 million annually
• Manipulated SQL data pulls to provide reporting to the leadership team and cross-functional partners

Columbus, Ohio Area

• Supported Executive Board in care and direction of the scholarship house, providing guidance, support, and day-to-day operations management for 70 individuals
• Mentored peers and students through confidential guidance services
• Managed, mediated, and resolved interpersonal conflicts between residents
• Organized and monitored front desk operations to ensure safety of scholarship house, maintaining an annual budget of $7,000
• Served as a liaison between Scholarship House and National Board Members of the Western Golf Association, providing updates and following Board's direction for best practices

Oak Brook, Illinois

• Enhanced business etiquette, communication, and interpersonal skills working with clients in diverse professional fields
• Selected to mentor and develop 15 peers annual to foster professional development
• Achieved the highest ranked position three consecutive years in a row

Champaign, Illinois

• Created weekly work schedules amongst 14 employees, and approved shift changes in order to keep efficiency and productivity in the workplace
• Hired and developed 2 new employees per semester in kitchen duties and expectations
• Contributed to kitchen maintenance and meal preparation for 100 students, while maintaining excellent customer service
• Assisted head chefs in inventory of food stocks and employee evaluations to maximize profits and minimize waste

Champaign, IL

• Collaborated with 6 other members of the house executive board to manage a $250,000 budget and design house social events, fundraisers, and policies
• Initiated team building between 60+ peers to operate a 10,500 ft2 scholarship house
• Ordered and supplied necessary materials to maintain scholarship house on a weekly basis

Champaign, IL

• Designed and implemented 10 field plans spanning an area of 3 acres for field experiments involving several hybrids of corn and soybeans to ensure statistical significance and minimize error
• Observed and collected health and growth data of corn and soybean plants on a daily basis for 4 months to do a cost-benefit analysis forecasting potential profits to the farmer
• Led 2 peers in collecting and analyzing data from field experiments, receiving feedback on leadership and data-analysis skills
• Engineered solutions to make field data collection more efficient amongst peers to save 3-4 hours of work every week
• Presented results of experiments and analysis to principle researcher via email and PowerPoint

Elmhurst, Illinois

• Served customers at cash register, while maintaining a cash drawer of $400
• Educated new employees in company policies, regulations, and daily functions
• Alleviated problems with patrons or employees, keeping customer satisfaction in mind
• Delegated cleaning, serving, and inventory responsibilities among 5 sales associates as needed

Masters Of Business Administration - Mba

Bachelor'S Of Science

Activities and Societies: Evans Scholar 2010-2014