Troy Hurdelbrink, Mba Email & Phone Number

Naperville, Illinois, United States

Chicago, Illinois, United States

• Interview and recruit new candidates for Customer Success team, partnering with HR and hiring managers• Develop new teammates on best practices, problem solving approaches, while serving as a resource for escalations and subject matter expert • Build long term relationship with customers, creating a path towards realizing value and supply chain execution• Host business review sessions with customer executive leadership teams • Resolve escalations from customers both in my book of business and from the team by addressing their pain points and creating action plans• Create a fun, supportive team environment where all company values are practiced• Influence and partner with cross-functional teams to drive positive outcomes for customers• Subject matter expert for reporting and specific product categories

Columbus, Ohio, United States

• Managed and mentored team of 25 associates to successfully complete daily goals and achieve departmental performance standards• Implemented new productivity tracking system for associates to maximize efficiency and performance accountability, utilizing data analysis to drive improvement• Manage projects and communications to ensure internal customer needs are being met and exceeded• Create and present reports for internal customers and members of the executive leadership team to assess operations and identify strategic goals• Develop associates by creating individualized growth plans and generating growth opportunities• Partner with HR to manage appropriate staffing model for departments• Promote positive, collaborative environment for all associates

Columbus, Ohio, United States

• Partnered with DC Operations and Inventory Management to create priority lists for inbound and outbound shipments• Identified continuous improvement opportunities within the supply chain network and generated actionable insights for organizational optimization• Troubleshoot transportation, customs, and systemic issues on purchase orders with multiple teams across the company• Tracked documentation through all stages of the supply chain and communicated delays or changes to the respective product teams• Educated different business units on the operation and capabilities of the 5 distribution centers, unifying company targets with measurable KPI’s• Strategized with Transportation team on advancing the transportation network and internal communications• Deployed and designed new purchase order tracking reports and visibility tools within Tableau across all product-facing departments company wide

Columbus, Ohio, United States

• Analyzed and forecasted sales trends to determine order quantities and plan strategic timing of future purchase orders • Allocated vendor purchase orders at the SKU level amongst 5 distribution centers to fulfill sales and presentation need • Supported business analysts by being an approachable mentor and leader• Taught classes on business-critical topics to new hires during training period• Managed a department that created sales revenues of upwards of $20 million annually • Manipulated SQL data pulls to provide reporting to the leadership team and cross-functional partners • Implemented formula upgrades to Excel-based data pulls, enhancing how inventory management team analyzes data and generates business reporting• Developed and maintained distribution strategies for thousands of SKUs utilizing historical item data, high level trends, seasonal forecasting, product development, and organizational revenue goals

Columbus, Ohio Area

• Supported Executive Board in care and direction of the scholarship house, providing guidance, support, and day-to-day operations management for 70 individuals• Mentored peers and students through confidential guidance services• Managed, mediated, and resolved interpersonal conflicts between residents• Organized and monitored front desk operations to ensure safety of scholarship house, maintaining an annual budget of $7,000• Served as a liaison between Scholarship House and National Board Members of the Western Golf Association, providing updates and following Board's direction for best practices

Oak Brook, Illinois

• Enhanced business etiquette, communication, and interpersonal skills working with clients in diverse professional fields• Selected to mentor and develop 15 peers annual to foster professional development• Achieved the highest ranked position three consecutive years in a row

Champaign, Illinois

• Created weekly work schedules amongst 14 employees, and approved shift changes in order to keep efficiency and productivity in the workplace • Hired and developed 2 new employees per semester in kitchen duties and expectations• Contributed to kitchen maintenance and meal preparation for 100 students, while maintaining excellent customer service • Assisted head chefs in inventory of food stocks and employee evaluations to maximize profits and minimize waste

Champaign, Il

• Collaborated with 6 other members of the house executive board to manage a $250,000 budget and design house social events, fundraisers, and policies• Initiated team building between 60+ peers to operate a 10,500 ft2 scholarship house • Ordered and supplied necessary materials to maintain scholarship house on a weekly basis

Champaign, Il

• Designed and implemented 10 field plans spanning an area of 3 acres for field experiments involving several hybrids of corn and soybeans to ensure statistical significance and minimize error• Observed and collected health and growth data of corn and soybean plants on a daily basis for 4 months to do a cost-benefit analysis forecasting potential profits to the farmer • Led 2 peers in collecting and analyzing data from field experiments, receiving feedback on leadership and data-analysis skills• Engineered solutions to make field data collection more efficient amongst peers to save 3-4 hours of work every week• Presented results of experiments and analysis to principle researcher via email and PowerPoint

Elmhurst, Illinois

• Served customers at cash register, while maintaining a cash drawer of $400 • Educated new employees in company policies, regulations, and daily functions• Alleviated problems with patrons or employees, keeping customer satisfaction in mind• Delegated cleaning, serving, and inventory responsibilities among 5 sales associates as needed

Masters Of Business Administration - Mba

Bachelor'S Of Science

Activities and Societies: Evans Scholar 2010-2014