For the past 16 years, I have delivered a world-class customer service and mastered the sales management process. I worked with two of the biggest BPO companies in the world that offer customer management and information management products and services, primarily to large corporations.I have helped thousands of people achieve their sales goals through effective coaching methodology, root cause analysis, and training and development programs. I want to continue a great height of professionalism, work proficiency, work ethics, drive for outstanding performance and personal growth attaining an excellent ladder of career; to obtain a position where I can maximize my skills from previous job experiences and share knowledge and best practices for the good of the company. Integrity to work means integrity to myself.Key Skills:- Communication - Excellent oral, written and interpersonal skills- Training Delivery - Conducts demonstrations/trainings, hosting and has high leadership skill- Leadership Skills - Project, Business and Operations Management, Supervisory Skill, Experienced Quality Assurance related tasks, Customer Service- Ability to quickly adapt in a dynamic and fast-paced environment- Excellent time management skills, demonstrate high degree of integrity and confidentiality
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Business Development ManagerInsureme.Ae Aug 2020 - PresentUnited Arab Emirates
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Business Development ManagerOrient Insurance Feb 2020 - Aug 2020United Arab Emirates -
Senior Client Relationship ManagerInsureme.Ae Nov 2015 - Jan 2020Office 214, Al Khaimah Building, Port Saeed, Deira, Dubai, Uae• General Insurance Sales: Medical, Motor, Commercial• Building and maintaining relationships with clients and key personnel within customer companies.• Conducting business reviews to ensure clients are satisfied with their products and services.• Alerting the sales team to opportunities for further sales within key clients.• Letting customers know about other products the company offers.• Attending meetings with clients to build relationships with existing accounts.• Achieving client relationship targets and KPI’s as set by the Head of Sales.• Working closely with Account Managers and Sales Consultants.• Escalating and resolving areas of concern as raised by clients.• Carrying out client satisfaction surveys and reviews.• Monitoring company performance against service level agreements and flagging potential issues.• Updating the CRM and ensuring account managers are aware of changes within clients.• Assisting and passing leads to the sales team and following up on progress.• Liaising with internal departments to ensure client needs are fulfilled effectively.
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Accounting Sales CoordinatorIl Giardino Flowers Llc Nov 2014 - Oct 2015Dubai, United Arab EmiratesFollow accounting procedures and perform repetitive and routine bookkeeping and clerical accounting duties. In other words, as an accounting assistant, I am responsible for entry-level accounting work such as posting detailed transactions. For instance, I may keep track of business sales to make sure they are accurate and up to date. Before completing any transactions, I verify items such as invoice number and amount to make sure they are accurate. If there are any mistakes, make the necessary corrections and balance the accounts. Also, I prepare invoices such as checks, documents and requisitions. Before the invoices are sent out, I have to obtain approval from supervising accountant. I also maintain and make adjustments to company's records. These records include time reports, ledgers, property records and journals. I also do clerical and administrative duties.
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TrainerConvergys Oct 2012 - Nov 2014Bacolod City, Negros Occidental, PhilippinesPerforming effective presentation skills including creative training techniques and adult/accelerated learning styles and provide basic support for technical and systems training (Cultural and Communications and Product Specifics) to company’s employees and support groups. Observe, lead, and co-lead new hire and continuing education training, facilitate transition of agents from training to work environment, ensuring competency levels are sufficient.
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English Language TrainerPhilippine Call Center Institute 2012 - Nov 2014Bacolod City, Philippines– Worked as an instructor in Philippine Call Center Institute- Bacolod (PCCI), the sister school of Call Center Academy (CCA). Offered public classes on call center training programs and catering to aspiring call center agents – fresh graduates and career shifters. Worked closely with the Technical Education and Skills Development Authority (TESDA), one of the projects of the Philippines towards the accreditation of its call center courses, in line with the Training Regulations for Contact Centers of TESDA. Performed effective training delivery and track success measures of the scholars.
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Operations ManagerHilliard Management Group Jun 2012 - Jul 2012United StatesHilliard Management Group Operations Manager is responsible of managing daily schedules and projects, and supporting business development, accounting, human resources and information technology tasks. Hilliard Management Group’s mission is to empower small business owners to succeed and fulfill their dreams. Hilliard Management Group helps small businesses increase profits and succeed, through effective financial accounting and bookkeeping. Please visit www.hilliardmg.com for an overview of the company. -
Project ManagerOdesk Oct 2011 - May 2012Quality Assurance related tasks and managing projects and agents for companies and clients specified policies and procedures. The job is done on a home-based setting through virtual assistance and thus all communications are made online. Managing a small group of team and or people from different places in the world who do telemarketing, lead generation, sales, surveys, virtual assistance, web-based development, blogging and article writing. The job includes part-time and full-time and paid through direct bank transfer weekly depending on total worked-hours. -
Senior Quality AssuranceTeletech Jun 2010 - May 2011Bacolod City, PhilippinesSenior of Quality Assurance Department is responsible for listening and monitoring associates’ calls for customer satisfaction according to client and company specified policies, thresholds, and procedures. Senior QA is accountable for providing, coordinating, analyzing, and consolidating all necessary data in order to deliver and collaborate with the QA team and operations. Ensure quality processes and project works are completed in a timely and accurate manner following client and company requirements and quality standards. Senior QA supports the overall quality assurance work flow by conducting evaluations of associates providing feedback for the Team Leads to use during coaching sessions. Run reports for Team Leads on QA scores and number of monitors completed and assist QA Specialists. Meet monitoring goals and create action plans and follow-up on the progress to Team Leads and Operations Managers. Senior QA participates in client calibration sessions and performs customer satisfaction analysis and scoring, understands client specific requirements, has full product knowledge, and follow-up action plans through completion and reports on trends. -
Sales CoachTeletech Dec 2009 - May 2010Bacolod City, PhilippinesA Sales Coach is responsible for obtaining specific sales target. Doing series of coaching sessions, performance manage bottom agents, track report trending, oversee the performance of the team are just the basic roles of an SC. An SC is responsible for collecting, summarizing and inputting data for various internal and external reports. They prepare variety of standard and ad hoc custom reports related to associate Sales Metric as well as other necessary reports at different levels. SC extracts and compile data from different database, utilize various reporting tools plus Excel to produce reports based upon end user needs. They review data for accuracy and resolve issues when needed and proper coaching is provided to those in need to improve overall sales performance.
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Customer Service Representative I – Billing And SalesTeletech Apr 2008 - Nov 2009Bacolod City, PhilippinesInbound Customer Service Representative interact with the customers issue and complaints making sure appropriate education and satisfaction are attained based on client or company specified call flow and policies/procedures.
Thurgood Cuenca Skills
Thurgood Cuenca Education Details
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West Negros UniversityNursing
Frequently Asked Questions about Thurgood Cuenca
What company does Thurgood Cuenca work for?
Thurgood Cuenca works for Insureme.ae
What is Thurgood Cuenca's role at the current company?
Thurgood Cuenca's current role is Business Development Manager at Insureme.ae.
What schools did Thurgood Cuenca attend?
Thurgood Cuenca attended West Negros University.
What are some of Thurgood Cuenca's interests?
Thurgood Cuenca has interest in Civil Rights And Social Action, Environment, Education, Disaster And Humanitarian Relief, Human Rights, Arts And Culture, Health.
What skills is Thurgood Cuenca known for?
Thurgood Cuenca has skills like Quality Assurance Processes, Project Management, Operations Management, Customer Service Management, Training Delivery, Process Improvement, Sales.
Who are Thurgood Cuenca's colleagues?
Thurgood Cuenca's colleagues are Jonah Jane Jalandoni.
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