Thurman Schweitzer Email & Phone Number

Fort Worth, Tx, Us

Dallas/Fort Worth Area

Full service consultant for your Real Estate needs from your dream home and investment properties to commercial Real Estate. Luxury Experience at Any Price Point

Ft Worth Tx

Principal Consultant focused on small to medium sized business in Ft Worth area evaluating their IT needs as they prepare for growth. Served as Interim IT Leader for client undergoing leadership transition. Partnering with business operations teams, to fully understand their distinct needs and wants when it comes to IT services. Analyzed current IT security protocols and IT operations and made recommendations to business leadership team.

Dallas/Fort Worth Area

Sourced to serve as project manager focused on reducing costs and increasing the value of the global service desk. Led global team of 24 across Texas, Malaysia and the Philippines providing 24/7 coverage. Managed $2 million dollar budget.Succeeded in salvaging the division from being outsourced; led successful efforts surrounding agent proficiency, contact reduction and resolver group optimization – gained CTO buy-in to recognize division as a strategic asset.Aligned and consolidated multiple service desks into one global service desk; partnered cross-functionally to understand various business needs and develop the roadmap for global transition. Served as the voice of the customer to advocate for new or improved IT capabilities resulting in lower operational costs and reduced end user frustrationsIncreased FCR rate from 70.06% to 76.6% by building training tools that enabled front line technicians to achieve first call resolution.Empowered teams to embrace improvement gains and be a catalyst for change. Consistently evaluated services for opportunities to drive automation, standardization and stability.

Dallas/Fort Worth Area

Led all areas of IT Operations, IT Services & Relationship Management and Application Management. Led IT teams of Desktop Support, Change & Problem, ITSM, and .NET developers and engineers. Managed $5.5M budget.Successfully navigated an ambiguous environment with low employee morale as company went through bankruptcy; kept all IT systems afloat and negative turn over low.Partnered to develop a solution that reduced the risk of bad transactions by $22M in annual savingsDirected service delivery for mobility and store operations teams across 7,200 locations.

Fort Worth Tx

Served as IT champion for all mobility business efforts including accounting, operations, marketing and merchant activities. Developed the IT strategic plan for the Mobility business unit to forecast and allocate IT resources to meet the business objectives while adhering to technology standards.Credited with creating a new division within IT to align projects with business goals resulting in alignment of business needs to IT process and solutions.Led the IT integration with AT&T, Sprint and Verizon; directed the design and project oversight to ensure RadioShack was able to sell mobility products within agreed launch windows.Developed application that combined three disjointed processes to activate a new mobile in-store device to a unified web process resulting in faster on-boarding for new retail hires by two weeks.Developed reports and scorecards to increase IT transparency to executives and business leaders.

Fort Worth Tx

Led team of 79 employees and contractors to manage service desk, program management and service delivery. Managed $3.8M budget.Developed standard service catalog to clearly define function and roles played by the various IT teams. Leveraged the new service catalog, deployed standardized PC and laptops to the field resulting in consistent support requests and lessened onboarding efforts of new field employees by training them on a standard platform.Served as project manager for Black Friday efforts; coordinated teams across IT, merchandising, store operations, marketing and accounting to ensure a seamless event.Managed the ITSM application BMC Remedy team.

Fort Worth Tx

Led the 72-person RadioShack Operations center encompassing NOC, Desktop Support, Problem Management and Service Desk teams. Managed $5M+ IT operations budget.Consolidated several processes to align IT services to become a centralized service desk.Managed security administration for 35,000 user accounts. Developed enhanced self-service including online chat support, video training and online ticket submission that resulted in lower call volume to the service desk and flexibility for field employees in how they sought help from IT.Led all IT operations for the bi-annual field leadership sales summit.Increased employee morale and reduced turnover by 75% after developing an employee engagement program.

Fort Worth Tx

Led team of 10 Process & Problem Analysts.Improved the stability of IT systems after identifying and rectifying several problems and incidents. Created the knowledge management systems which remains in use today.Developed training curriculum that increased time to complete new hire training.Created and implemented customer satisfaction surveys leading to customer satisfaction initiatives.

Fort Worth Tx

Cumulative infrastructure project budgets managed in excess of 2 million dollarsGained 2 years of experience in Data Center Facilities Management including Disaster RecoveryManaged specialized consultants, contractors and internal resourcesServed as Subject Matter Expert on all retail network upgrades & installationsManaged the proof of concept for Wireless LANDeveloped training & transition plans for ongoing support

Fort Worth Tx

Managed overall operations of campus & retail networksAdministrative & hardware support of over 5000 corporate and store serversWorked directly with strategic partners to ensure proper construction, use and maintenance of networksEnsured connectivity needs of Regional, District & Store Managers were met within the prescribed SLAsIdentified network capacity issues and worked to resolve themManaged project schedules to ensure timely completionEducated new employees in policies & procedures

Arlington Tx

Directed leasing & opened Arlington Hall, a 600-unit facility serving students of the university Implemented & instructed use of RMS software package to coordinate leasing & billing of all university housing

Ft Worth Tx

Worked directly with business & community leaders to build support networksCoordinated public relations for membership drives, product sales & worked to enhance the image of the Boy Scouts of America

Bachelor'S Degree, Geography

Activities and Societies: MSC OPAS, KANM Student Radio, Staff CouncilActively involved in MSC OPAS, KANM Student Radio and Residence Life.

Masters Of Liberal Arts, Master Of Liberal Arts

Working on Masters of Liberal Arts