Christopher Thurman Email & Phone Number

Warner Robins, Georgia, United States

Atlanta Metropolitan Area

Atlanta, Georgia

Birmingham, Alabama

Managed the Customer Service department with 30+ employees that was responsible for entering and managing all orders that flowed through the plant with sales in excess of $500 million annually.

Conducted an enterprise-wide training program that focused on continuous improvement through the use of Kaizen. The program focused on the elimination of waste by using Lean tools to help identify and remove non-value added steps from existing processes.

Assisted in the development and implementation of a enterprise-wide logistics platform that provides route planning, remote dispatch, GPS vehicle tracking, web-based reporting, mobile applications and real-time order tracking. Coordinated the design and functional requirements of the system, developed metric based reporting to gauge service levels and created a set of Core Capabilities to drive performance improvement. Trained management and key personnel on the system communicating the key benefits specific to their roles as well as the impact to their operations and the company.

Developed sales initiative for new product line and helped create and implement market strategy. Administered marketing tools, sales budget, product training, and conducted vendor negotiations. Maintained customer relationships and developed Product Knowledge sessions for sales and customers.

Oversaw construction and development of Greenfield project, which averaged sales of 6 million dollars yearly. Managed internal processes to ensure compliance with Standard Operating Procedures and developed procurement procedures to increase Gross Margin Return on Investment and reduce inventory.

Launched pricing/costing system for distribution centers that influenced sales of two-hundred million dollars yearly. Recommended market strategy to maximize profitability and assisted in developing a costing/pricing system for manufacturing units. Maintained profitability levels by developing internal metrics and consulting with local business units.

Created and implemented processes for development and management of product information for target markets. Produced reporting devices to ensure data conformed to predetermined parameters. Managed data conversion process and worked as an information link between Operations, IT, and Sourcing.

Oversaw administrative functions of a distribution facility, which averaged sales of 20 million dollars yearly. Managed internal processes and developed transaction standards to meet accounting requirements. Provided oversight to all financial aspects and worked with senior management on creating and implementing reporting standards.

Managed trainers responsible for implementation of Enterprise Resource Planning (ERP) system to 350+ distribution centers. Evaluated and documented business practices and oversaw training measures.Worked with IT specialist to develop local networking requirements and standards. Created training process for hands-on user development to reduce learning curve

Managed inside sales staff that was responsible for entry and maintenance of sales orders from the field for a distribution facility, which averaged sales of 36 million dollars yearly.Created processes to streamline order entry and to improve order tracking Worked with operations and sales to improve customer relationships.

Master Of Business Administration - Mba

Lean Six Sigma Black Belt

Bs, Management

Advanced Achievement Leadership I