Thurston North Bvetmed Bsc(Hons) Pgc(Sam) Mrcvs Email & Phone Number

I am a UK Veterinary Surgeon with a General Practitioner Certificate in Canine & Feline Medicine, who:◘ Has a Strong Medical Bias◘ Promotes Dental Excellence◘ Has Proficiency in Common Surgeries◘ Actively Updates Local Practice Policies◘ Observes Latest Evidence-Based Medicine◘ Has Experience in Auditing & Stock Management◘ Focuses on Exceptional Customer Satisfaction:Building RapportInterpersonal skills are cultivated, not learnt by study alone, and they are essential to deliver the best service for both pets and their owners. I realise the importance of active listening during consultations with my clients. This not only helps me gather crucial information about their pet's health, but also establishes a strong rapport. Demonstrating empathy and understanding fosters trust, making the client more comfortable with my recommendations and treatment plans.Managing passionate clients, whose pets are cherished family members, requires a delicate touch. I have learnt to navigate through their strong emotions by remaining calm, patient, and compassionate. Recognising that their concerns are rooted in genuine love for their pets, I approach each interaction with sensitivity and respect.Client-Vet PartnershipIn veterinary practice, we often encounter situations where complete resolution of a health issue may not be possible. Understanding this, I have adopted a holistic approach to veterinary medicine. Rather than focusing solely on specific medical aspects, I take into account the emotional and financial aspects of the situation, while still prioritising the welfare of the animal under my care.I have learnt to communicate effectively about the limitations of treatments, always aiming for transparency. By managing expectations and discussing realistic outcomes, I strive to find a balanced solution that is acceptable for both the pet and the client. This ensures that the proposed plan aligns with the client's values and resources while still providing the best possible care for their pet.