Thushani Mapatuna Email & Phone Number

Sri Lanka

- Experience in Data Validation and Data Entry of quantitative and qualitative data from information sources like annual filings, press releases and other business information with effective attention to detail.- Maintaining the Legal Entity Identifier (LEI) sector by reviewing, amending and updating required business data.- Processing of client requests and payments within the given deadline while maintaining the data quality standards.- Liaising with internal stakeholders to maintain a proactive communication process to cater to client requirements.- Actioning on client responses and client queries regarding the maintenance of the LEI records to match the Global Regulator of LEIs (GLEIF) standards.

Colombo District, Western Province, Sri Lanka

- Worked as a Banking Associate at the HSBC Premier Center.- Responsible for carrying out the duties of a branch cash teller.- Handling customers cash/cheque deposits and withdrawals.- Reviewing necessary KYC documents and other mandatory pre-posting checks that needs to be conducted.- Responsible for balancing the end of the day cash registers and journals.- Liaising with the necessary managers and other departments to provide solutions to customer inquiries.

Western, Sri Lanka

- Worked as a CSR at the Outbound Contact Center.- Was a part of the Anti-Attrition Team responsible for retaining customers by providing them the best possible solution.- Part of the Outbound Digital Cards Aquisition Team to help customers through their online credit card journey. - Achieved the set quarterly targets and deadlines.- Was in charge of coordinating the Digital Cards Team's activities by liaising with GSC, EKYC Verification, Underwriting Services, Credit Cards Delivery and Distribution.- Created daily MI's and analysed the team's daily productivity against the leads received. - Overlooked the F2F verification process and cleared the backlog.- Achieved the Top Performer Individual Award for Q1 and Q2 at the HSBC 1H Quarterly Awards 2022 for the highest cards submitted and approved.

Kirulapona, Sri Lanka

- Responsible for creating content for client's social media profiles.- Boosting advertisement campaigns on social media to increase engagement.- Targeting groups based on demographics to get the maximum reach.- Communicating with clients to deliver the best possible outcome.

Diploma In Commerce, Business/Commerce, General

Education record

Activities and Societies: Speech and Drama, Public Speaking