• Extensive knowledge to conduct tariff and demand review analysis & ensure no revenue leakage.• Communicate process enhancements, problems, and solutions to the business.• Comply with all relevant legislation, corporate values, policies procedures and practices.• Process ownership and responsible for making decisions, escalating effectively where required• Submit monthly reports and statistical reporting data on-time, especially month-end report and analysis• Ensure all… Show more • Extensive knowledge to conduct tariff and demand review analysis & ensure no revenue leakage.• Communicate process enhancements, problems, and solutions to the business.• Comply with all relevant legislation, corporate values, policies procedures and practices.• Process ownership and responsible for making decisions, escalating effectively where required• Submit monthly reports and statistical reporting data on-time, especially month-end report and analysis• Ensure all given project targets are achieved within agreed timeline• Interact and develop both internal and external stakeholders at all levels that may add benefit to process development.• Ensure that data management activities comply with the end to end business process and policies. Show less

• Testing Gas billing system (Orion)• Testing Gas Network settlement system (NBV)• Implementing all Gas process for metering and network settlement• Create a Gas reporting process & a Gas calculator to verify the Network charges

• Investigating and validating exceptions.• Correction of errors before the bill runs (Mass Market and C&I) to minimise the unbilled accounts.• Investigating and resolving issues with unbilled accounts.• Requesting accurate demand chargers from the distributor so the correct chargers are passed on to the customer.

• Processing of service orders and liaising with field officers• Data collection, validation and delivery of quality metering data for the Electricity Market, as defined by the relevant Market Rules and Metering Codes.• Manage and analyse meter data to ensure the quality of the data sent to Market is compliant• Knowledge of smart meters, metering applications or AMI infrastructure • AMI asset configuration where the function initiates, manages and closes rectification of… Show more • Processing of service orders and liaising with field officers• Data collection, validation and delivery of quality metering data for the Electricity Market, as defined by the relevant Market Rules and Metering Codes.• Manage and analyse meter data to ensure the quality of the data sent to Market is compliant• Knowledge of smart meters, metering applications or AMI infrastructure • AMI asset configuration where the function initiates, manages and closes rectification of specific device and site issues, and ensures the well-being of the meter-fleet. Show less

• Mentoring and coaching of team members and specialists on SAP and company operating standards.• Ability in applying business analysis skills in designing, scoping, mapping and analyse functional processes for Mass Market and business customer. • Ensuring that billing data integrity is maintained and AGL customer service standards are met.• Responsible for all adjustments to customer accounts that they are in compliance of regulatory requirements. • Accountable for conducting… Show more • Mentoring and coaching of team members and specialists on SAP and company operating standards.• Ability in applying business analysis skills in designing, scoping, mapping and analyse functional processes for Mass Market and business customer. • Ensuring that billing data integrity is maintained and AGL customer service standards are met.• Responsible for all adjustments to customer accounts that they are in compliance of regulatory requirements. • Accountable for conducting quality assurance analysis and update existing documentation. Show less

• Responsible to investigation of billing inquiries and disputes.• Providing advice/solutions and responding to client issues within designated time frames thus minimising escalation.• Investigation, reporting and resolution of process and system issues identified.• Demonstrate and enforce all Obligations in accordance with regulatory requirements.• Knowledge in Service and Work Orders – Energy supply, metering – New and existing customers• Involved in special projects.

• Actioning Billing and Meter data issues in regards to Crossed Meter /EWOV and Ombudsman escalations• Accurately analyse & address account exceptions by utilising the correct tools• Liaising with Internal & External Departments so that accurate information needed to address the exceptions are provided• Assist team members and management with tasks as required – completed with excellent customer service and staff satisfaction in line with deadlines• Make sure that regulatory and… Show more • Actioning Billing and Meter data issues in regards to Crossed Meter /EWOV and Ombudsman escalations• Accurately analyse & address account exceptions by utilising the correct tools• Liaising with Internal & External Departments so that accurate information needed to address the exceptions are provided• Assist team members and management with tasks as required – completed with excellent customer service and staff satisfaction in line with deadlines• Make sure that regulatory and compliance requirements are met when making adjustments to customer accounts. Show less

• Mentor and coach team members ensuring best practices and agreed processes are followed.• Actioning EWOV/Ombudsman escalations.• Effective delegation of tasks, by utilising the best placed staff to meet deadlines.• Provide management with reports of inflows and outflows of tasks as needed.

• Tackle billing exceptions (BPEM cases and CRM tasks).• Investigating and resolving issues escalated by the specialist and team leader.• Coaching and mentoring new colleagues.

• Evaluating the bills and provide weekly reports to higher management regarding the amounts of money it has generated.• Identifying over and under estimates and adjusting account balances. • Completing meter exchanges• Investigating and resolving escalated issues.