Thushar Dinesh Email & Phone Number

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

• Lead and directly manage a team of 20+ technical resources handling client project.• Recommend new technologies, policies or processes to benefit the client and improve deficiencies.• Responsible for short and long tern FTE planning• Responsible for performance appraisals, promotion and salary recommendations.• Responsible for career growth and skill development of team members by creating upskilling and cross skilling training plans, providing guidance and motivating team.• Single Point of escalation for complex issues and outages.• Collaborate with team members by sharing knowledge, providing support and technical expertise to help resolve issues.• Train team members, provide instructions and rationale of work responsibilities is clearly explained.• Ensure appropriate approvals are followed for all the activities• Proactively communicate with higher management and updating the status in Daily calls.• Providing Remote desktop support to Employees of CNO Financial group located in United States of America.• Creation of Instant clone or Dedicated desktop pools in vCenter and add user’s entitlement.• Troubleshooting issues in VMWARE VDI Environment, replicating applications to VDI through VMware App volume manager.• VDI Creation (Persistent & Non-Persistent) & deployments based on the requests.• Extensively worked in Vmware vSphere, VCentre, Appvolumes and UEM.

Chennai Area, India

• Lead and directly manage a team of 10+ technical resources handling client project.• Recommend new technologies, policies or processes to benefit the client and improve deficiencies.• Responsible for career growth and skill development of team members by creating upskilling and crossskilling training plans, providing guidance and motivating team.• Single Point of escalation for complex issues and outages.• Quality delivery of Day-to-Day activities.• Collaborate with team members by sharing knowledge, providing support and technical expertise to help resolve issues.• Proactively communicate with higher management and updating the status in Daily calls.• Maintaining SLAs, KPIs as per SOW for the client. Also maintaining efficient operations and effectiveness of supported applications.• Acknowledging tickets using Service Now without SLA breach.• Maintained excellent client relations and service based on outstanding communication, technical efficiency and problem-solving skills.• Installing, configuring and troubleshooting in MAC OS & Windows Platform.• Dedicated MAC Support for customers from US, UK & APAC regions.• Provided Technical training for the associates in the team.• Providing Technical remote Support to onsite users.• Providing support on Keychain issues, VPN issues and Outlook.• Provide Level I and Level II support for MAC, Windows, Remote Support.• Handling escalations.• Day to day operational maintenance.• IT Ad-hoc requests. • Mentor and lead the team.• ITIL process

Chennai Area, India

• Maintaining a stable relationship with customers in-order to achieve organization goals.• Competitive towards maintaining a stable result without any escalation from customers.• Attending regular calls of the users related to computers and network related issues.• Providing full length system & application-based support for all the airlines.• Troubleshooting the system and network related issues.• WSUS patches updating & scheduling.• Acknowledging tickets using ITSM & Service Hub without SLA breach.• Installation and maintenance of Antivirus (Symantec Endpoint protection). • Installation and troubleshooting of various Software applications.• Remote support using Dame Ware tool.• Resolution of calls within SLA.• Firmware and drivers update for different hardware’s.• Real-time support for Airline Terminal Emulator based issues.• Providing support for Baggage Reconciliation System.

Palakkad

• Handling CLASS EDGE (TIS) software efficiently.• Training the client’s in-order to use the software.• Providing adequate training about the company products.• Updating & synchronizing the contents.• Day to day operational maintenance.• Schedule installations and upgrades and maintain them in accordance with policies and procedures.

Bachelor'S Degree, Electrical, Electronics And Communications Engineering, 75

Be, Ece, 75%

Computer Science, 76%

Sslc, 86%