Thusanthan Kannan Email & Phone Number

Toronto, Canada

• Collaborated closely with clients during application-specific performance challenges, effectively bridging communication gaps with development teams and driving timely resolutions.• Established a reputation as the go-to authority for clients, effectively implementing tailored best practices and technical support to address their unique requirements.• Oversaw the efficient monitoring of vital business applications in their architecture across both client sites and remote locations, ensuring seamless operations and swift issue resolution.• Enhanced and managed dashboards and reports to precisely align with the needs of both IT and business stakeholders, facilitating data-driven decision-making.• Provided expert guidance and curated training courses to clients, facilitating their adoption of Dynatrace SaaS platform and industry-leading monitoring practices, resulting in accelerated value realization and customer success.

Toronto, Ontario, Canada

• Facilitated monthly interactive product demonstrations for new Dynatrace clients, fostering a dynamic learning environment where participants engage, inquire, assess, and practically apply acquired knowledge within their professional contexts, all in real time.• Devoted a dedicated week to guide trainees through a comprehensive orientation to Dynatrace's functionalities, offering a detailed exploration with practical insights and strategies, empowering them to navigate the platform with assurance.• Championed the acquisition of skills and confidence among participants by providing thorough explanations and unveiling tips and techniques, ensuring they grasp the nuances of Dynatrace's performance and are equipped to navigate its features effectively.

1 Campus Martius, Detroit, Michigan, Usa

• Program participants benefit from an extensive 5-month training regimen encompassing fundamental APM principles as well as comprehensive in-depth Dynatrace technology education.• The program places a significant emphasis on cultivating Business and Soft Skills, equipping graduates to excel as adept consultants during customer interactions. PDP participants acquire expertise through a combination of structured instruction, practical labs, mentoring, and observing peers in action.• Throughout the PDP journey, members actively engage in tackling a diverse range of real-world business and technology challenges that clients encounter daily, fostering continuous problem-solving and learning.

67 Mowat Ave, Toronto, Ontario, Canada

• Collaborated closely with the Software Dev team to design assessment forms and tools tailored for private healthcare organizations within Canada and the US.• Partnered with the Business Analysis team to implement the designed assessment forms and tools, ensuring alignment with client needs and regulatory requirements.• Played a key role in enhancing operational efficiency and data accuracy by contributing to the development and deployment of assessment solutions in the North American private healthcare sector.

200 King Street East, Toronto, Ontario, Canada

• Collaborated directly with the President and Marketing Team to enhance the George Brown website, executing modifications on both the front-end and back-end of the live platform.• Demonstrated proficiency in utilizing the Ektron CMS to manage and optimize website content, involving in-depth study and hands-on work to ensure seamless functionality.• Contributed to elevating the user experience and digital presence of the organization through skillful implementation of website improvements and efficient content management practices.

Bachelor Of Engineering (B.Eng) (Co-Op), Software Engineering

Activities and Societies: Third Year Representative of the Software Engineering Club at McMaster University, Member of McMaster Shaolin.

Ossd, Engineering

Activities and Societies: The Prefects Club, Robotics Team, The Press TeamKnown as Scarborough Academy for Technological, Environmental.