Thuthukani Lusaba Email & Phone Number

Dublin, County Dublin, Ireland

Dedicated on-Site engineer to Nostra clients in various industries and locations.- Technologies used are Cherwell and auto task for ticketing Datto and N-Able for remote monitoring and support IT Glue for documentation.- Troubleshoot and diagnose any issues in Azure, MS 365 administration, Microsoft exchange, Intune, Dynamic365, Microsoft Power app, SonicWALL escalating to a vendor support when appropriate.- Assisting and delivering support through the pod’s issues of varying… Show more Dedicated on-Site engineer to Nostra clients in various industries and locations.- Technologies used are Cherwell and auto task for ticketing Datto and N-Able for remote monitoring and support IT Glue for documentation.- Troubleshoot and diagnose any issues in Azure, MS 365 administration, Microsoft exchange, Intune, Dynamic365, Microsoft Power app, SonicWALL escalating to a vendor support when appropriate.- Assisting and delivering support through the pod’s issues of varying complexity across this client's various sites using Datto (remote management tool).- VMware and Hyper v support and maintenance.- Set up and maintenance of new users within the client sites.- Vpn setting up - Sonic wall net extender.- Keenly focussed on process improvement by partnering with the Nostra Account Manager to identify improvement projects and ensure the provision of an outstanding service.- Administration of Barracuda cloud control (SIEMENS/SOC solution and XDR system. Administration of Scout as well as Microsoft defender (Cloud Security)- Monitoring end point devices (Datto EDR)- Instilling a culture of cybercrime prevention, including the management of cyber security training & phishing testing for users.- Understand all compliance requirements on the different customer sites.- Be cognisant of operational security identifying changes to reduce risk along the way.- Maintaining an inventory of computer equipment and software licences.- Hardware repairs on out of warranty Laptops- On-site project support and implementation- Backing up the systems using Shadow pro and Datto. Show less

Johannesburg, Gauteng, South Africa

Supporting Small Enterprise Development Agency (SEDA) to establish new IT Infrastructure for SMMEs (Various projects across South Africa)− Lead contact between the five separate clients in terms of consulting services, setting up Government allocated projects as their support for the SMMEs.− Establishing a culture to protect against Web threats that facilitate cyber-crime like malware, phishing, viruses, denial-of-service attacks, and hacking.− Management of the installation and… Show more Supporting Small Enterprise Development Agency (SEDA) to establish new IT Infrastructure for SMMEs (Various projects across South Africa)− Lead contact between the five separate clients in terms of consulting services, setting up Government allocated projects as their support for the SMMEs.− Establishing a culture to protect against Web threats that facilitate cyber-crime like malware, phishing, viruses, denial-of-service attacks, and hacking.− Management of the installation and support of Office 365− Responsible for overall IT delivery services.− Lead the Design, Implementation and Setup network systems for clients (Server setup account creation on Active Directory, network cabling (Cat 5 and 6) using Windows server 2019.− Maintenance & scheduling of all equipment to ensure timely installation.− Cloud Backup Services-Veritas Antivirus Installations- MacAfee− Supported the setup of 3CX VoIP.− Implementation of IT policy management − Infrastructure, and Applications setup- on site HP server setup, network printer, onsite backup on Veritas backup exec− Access management for varied systems and teams by planning, co-ordinating and implementing information security programs e.g., FortiGuard. Access Control & CCTV installation. Show less

South Africa

Support Head Office in South Africa and Project Sites in Mozambique, Botswana and Madagascar− Managed the setup Infrastructure for new Projects (Data cabling, Server deployments (DHCP, DNS, TCP/IP, Active Directory, Exchange) Windows server 2016.− Oversee the daily performance of infrastructure (Server management-Fujitsu, daily Backup Network and Telephone)− Serve as the Initial point of contact for troubleshooting PC hardware/software and network i.e. HP laptop and desktop… Show more Support Head Office in South Africa and Project Sites in Mozambique, Botswana and Madagascar− Managed the setup Infrastructure for new Projects (Data cabling, Server deployments (DHCP, DNS, TCP/IP, Active Directory, Exchange) Windows server 2016.− Oversee the daily performance of infrastructure (Server management-Fujitsu, daily Backup Network and Telephone)− Serve as the Initial point of contact for troubleshooting PC hardware/software and network i.e. HP laptop and desktop support, windows-based operating system including windows server 2012 and Exchange 2013 supporting over 1000 users at Head Office and including users on site− Site Setup and Support-Firewall Setup (Sonic wall) and HP Servers− Rolling out of Cisco Telephony Systems− Monitors system performance, performs backups (Simpana Commvault and quantum scalar)− IT Support relating to technical issues involving Microsoft’s core business applications, as well as virtual environments built on Citrix, Microsoft SQL, Oracle-Primavera for sites in Botswana, Mozambique and Madagascar− Technical services and support at the network level LAN and WAN Connectivity− Remote access solution implementation and support VPN, Terminal services− Responsible for the analysis, installation, maintenance, and upgrade of computer software and hardware− Liaise with Software Suppliers to make sure that the organisation gets the best out of their Software Investments− Set up User accounts on Active directory (AD) and E-mail accounts on Exchange 2013.Mobile Device setup which includes Management through Air Watch ADM− Laptop and Desktop repairs- HP, Lenovo and Mercer Desktops− Perform daily, weekly and monthly backup (Symantec backup exec on Sites)− Assist ad-hoc request from Management for special projects/tasks as they arise, including Facilities/Data Centre Management Show less

Bulawayo Province, Zimbabwe

Working with the IT Manager in Setting up IT Systems for Harare and Bulawayo Branch as well as integrating different companies that were acquired by the Group.− Interface with Internal and External clients to achieve company goals.− Database administration (Sage Pastel, access)− Manage and support the data management team under the leadership of the client Data Manager.− National leadership of the development and implementation and reporting of Information.− Manage systems… Show more Working with the IT Manager in Setting up IT Systems for Harare and Bulawayo Branch as well as integrating different companies that were acquired by the Group.− Interface with Internal and External clients to achieve company goals.− Database administration (Sage Pastel, access)− Manage and support the data management team under the leadership of the client Data Manager.− National leadership of the development and implementation and reporting of Information.− Manage systems associated with all programs within the organisation.− Conduct analysis and data assessment at sites.− Manage and roll out projects to collect essential data at partner sites.− Perform analysis on program data for management and partner facilities.− Supervisor Data processing Staff and to meet weekly and monthly deadlines. Show less

Bulawayo, Bulawayo Province, Zimbabwe

Started working as a Finance Officer where I was responsible for Supplier payments, Seasonal and Casual wages as well as assisting in Finance Management. I was moved to the IT Department because I had passion for IT and always acted on behalf of the manager when he was away.− Provide general user, including software installation and upgrades, maintenance and troubleshooting on single –user and multi-user machines.− Database installation and administration (Access and Sun Systems)−… Show more Started working as a Finance Officer where I was responsible for Supplier payments, Seasonal and Casual wages as well as assisting in Finance Management. I was moved to the IT Department because I had passion for IT and always acted on behalf of the manager when he was away.− Provide general user, including software installation and upgrades, maintenance and troubleshooting on single –user and multi-user machines.− Database installation and administration (Access and Sun Systems)− Email setup and usage (Microsoft Exchange server)− Keep abreast of the most current technologies and recommend new hardware and software applications.− Provide training and technical support to users. On common applications such as Word, Excel and Email including an accounting package called Sun system.− Perform basic networking; connecting all the computers internally in offices or externally, test and evaluate systems such as local area networks (LANs), wide area networks (WANs), the Internets, intranets and other data communications systems.− Maintaining an inventory of computer equipment and software licences.− Hardware repairs, Toshiba Laptops and Dell Desktops. Show less

Proffessional Diploma, Cyber Security, Distintion

Certificate, Network Security Proffessional

Diploma, Designing Network Video Solutions

Enterprize Administrator, Enterprize Administrator

Pc Support Technician

A+ And N+

Candidate