Thu Thu Ly Email & Phone Number

As a Majordome at Sofitel Legend Metropole Hanoi, I provide personalized and exceptional service for all VIP guests and ensure their satisfaction during their stay. I collect and anticipate their preferences, inspect their accommodation, welcome them upon arrival, manage their reservations, process their billing and payment, and collect their feedback. I also keep up to date on the hotel's products, services, prices, and promotional offers, and maximize sales revenues.I am a dedicated and motivated hospitality graduate with a passion for travel, event management, history, and culture. I have a Bachelor of Applied Science in Tourism and Catering from Budapest Business School, I have more than four years of experience in customer support and hospitality management, working as a Sales Representative, an Interpreter, and a Club Lounge Attendant. I have been praised by my employers for being extremely motivated, detail-oriented, solution-focused, professional, determined, hardworking, and never a quitter. My personal motto is: "Good enough" is never good enough.