Thu Vo Email & Phone Number

Mississauga, Ontario

• Manages operations of Staples, Basics, Novexco, Grand and Toy and Costco.ca national accounts consisting of 3500+SKUs and $65M of business annually
• Identifies potential for sales growth and opportunities in line with corporate goals and objectives
• Develops strong relationships with vendors to negotiate cost support for new and existing products
• Collaborate with internal cross-functional teams to ensure promotions meet customer needs and expectations
• Builds strong relationships with head office contacts, category managers and directors across business units
• Provides high level of service when resolving customer issues, and implementing product changes and programs

Mississauga, Ontario

• Supports and assists Program Managers in executing promotions for national accounts
• Provides exceptional levels of service with various departments within the organization to ensure customer needs and satisfaction are being met
• Pro-actively resolves problems to avoid re-occurrences by effectively communicating resolutions to all internal team members
• Assists with account negotiations and contracts
• Communicates with vendors to coordinate costs and execution of new programs and products
• Helps with sourcing requests for new products

Mississauga, Ontario

• Established and maintained strong relationships with National Account clients, vendors and Program Managers
• Worked in partnership with various departments to ensure smooth customer interactions and contracts negotiations
• Actively trained and mentored 11 new hires on pricing applications, systems and processes
• Identified opportunity for margin improvement and pricing standards
• Key contact on all National Accounts pertaining to pricing and tax discrepancies
• Canadian project lead on converting pricing accounts to Canada from the United States

Montreal, Canada Area

• Pro-actively resolved variance issues to avoid company losses; resulting in savings of approximately $10,000 per month
• Ensured all cost support is computed correctly in all Regional and National pricing systems
• Provided support to Finance Managers to ensure accuracy in claims
• Met all scheduled monthly vendor claim reports and provided accurate and timely analysis