Thu Vo Email & Phone Number

Mississauga, Ontario

• Manages operations of Staples, Basics, Novexco, Grand and Toy and Costco.ca national accounts consisting of 3500+SKUs and $65M of business annually• Identifies potential for sales growth and opportunities in line with corporate goals and objectives• Develops strong relationships with vendors to negotiate cost support for new and existing products• Collaborate with internal cross-functional teams to ensure promotions meet customer needs and expectations• Builds strong relationships with head office contacts, category managers and directors across business units• Provides high level of service when resolving customer issues, and implementing product changes and programs• Initiating problem resolutions related to EDI discrepancies, pricing/costing variances, and chronic stock out issues• Assigns tasks to Account Management Coordinators and Pricing Coordinators to flawlessly onboard new business, product launches and promotional activities

Mississauga, Ontario

● Supports and assists Program Managers in executing promotions for national accounts● Provides exceptional levels of service with various departments within the organization to ensure customer needs and satisfaction are being met● Pro-actively resolves problems to avoid re-occurrences by effectively communicating resolutions to all internal team members● Assists with account negotiations and contracts ● Communicates with vendors to coordinate costs and execution of new programs and products● Helps with sourcing requests for new products

Mississauga, Ontario

● Established and maintained strong relationships with National Account clients, vendors and Program Managers ● Worked in partnership with various departments to ensure smooth customer interactions and contracts negotiations ● Actively trained and mentored 11 new hires on pricing applications, systems and processes ● Identified opportunity for margin improvement and pricing standards ● Key contact on all National Accounts pertaining to pricing and tax discrepancies● Canadian project lead on converting pricing accounts to Canada from the United States

Montreal, Canada Area

● Pro-actively resolved variance issues to avoid company losses; resulting in savings of approximately $10,000 per month● Ensured all cost support is computed correctly in all Regional and National pricing systems● Provided support to Finance Managers to ensure accuracy in claims● Met all scheduled monthly vendor claim reports and provided accurate and timely analysis