Thu Truong Email & Phone Number

Manage daily pharmacy workflow and operations. Perform drug utilization reviews and product reviews to ensure patient safety and drug appropriateness. Administer vaccines to patients and provide drug consultations. Coordinate and oversee annual off-site flu clinics. Make daily outreach patient phone calls and find MTM opportunities to increase patient compliance and improve health outcomes.

Greater San Diego Area

Manages drug utilization and cost reduction by performing clinical reviews and rendering coverage determinations based on clinical guidelines set by insurance health plans. Provides support to the appeals department, drug information and management to ensure efficient workflow in the pharmacy process.

Hello Health Group is a leading MedTech company focussing on the development of Healthcare platforms throughout the developing world. Hello Health Group’s mission is to lead the world in the creation of healthcare knowledge, making trustworthy information universally accessible; empowering us all to live happier and healthier lives. In 2015 we formed a team that combined over 40 years of experience in internet venture building, branding & marketing and healthcare. It’s the reason we are and will continue to be market leading.

Vietnam

Pharmacity is the largest modern pharmacy retailer, with the best retail pharmacy experience in Vietnam. Pharmacity exists to faithfully serve our customers by building best-in-class pharmacy services, delivering the best customer experience at every touch point, and having a presence in every neighborhood throughout Vietnam. Key responsibilities:- Managing the quality of Pharmacy services across 25+ outlets- Trained 200+ staff against structured training programs to enhance customer service- Created and implemented standard protocols to ensure quality service- Aided in process of optimisation of product selection in store to boost margins

Vietnam

Managed all the departments within the clinic by developing a budget, minimizing expenses and promoting business revenue through various activities. Initiated trainings to improve customer service and efficiency. Contributed in the preparations for license approvals.

Vietnam

Improved the pharmacy department by implementing new pharmacy policies, modifying pharmacy operations, initiating trainings and a CE program to enhance the pharmacists’ skills and knowledge. These improvements indirectly increased the customer service.

Greater San Diego Area

Doubled sales over 3 years through inventory management, resolving rejected insurance claims, building relationships with drug distributors, third party insurance companies, health care physicians and other health care prescribers. Increased new retained old patients by giving detailed drug consultations and providing the best quality care.

Greater San Diego Area

Increased business performance by managing pharmacy operations, trouble-shooting direct billing claims, implementing new policies, training staff to ensure accuracy, efficiency and quality customer service.

Doctor Of Pharmacy (Pharmd)

Biochemistry