Thuva Pathmanathan Email & Phone Number

Ontario, Canada

Supporting end-users with SilverWare’s point-of-sale and restaurant management systems.Solving both hardware and software issues with Windows OS, Windows 7, Windows 8, Windows 10, Ipads and Android tablets.Maintaining and upgrading software installationsTracking, monitoring and accurately logging/documenting problems to ensure timely resolution and/or follow up for informationProviding technical expertise on all point of sale systems and software, monitoring and managing point of sale systems to support a range of computers and telecommunications systems technologiesInstalling Pos Software, and add-on services.Maintain Projects and supervise the day-to-day operations for the teamDeal with team/customers, enquires and complaintsTrouble shooting network issues, printers and hardware,Installing SQL, and running scripts.Troubleshooting Pinpads and Clover flex machines from different processors such as Chase, First data, Moneris, Shift4, EMV.Scheduling and dispatching field techniciansConfiguring Processor changes with wide range of Payment Pinpads.Configuring Enterprise cloud services.Provide advice and training to users in response to identified difficultiesMonitoring team members to ensure training has been provided for new applications

Toronto, Canada Area

Technical Support for Wireless including Iphone, Blackberry, Smart phones, and Classic cell phones. Supporting also for Wireless home phones and Rogers One Number. Providing technical support and build report with a variety of customers and their changing technical requirements. Handle inquiries about repair, replacement, technical problem resolution and connectivity. Trouble shoot required resolution; including account provisioning, device functionality, device configuration, application support, software downloads, network connectivity by escalating internal, and vendor issues. Analyze issues with telecommunication equipment and devices associated with desktop softwareTechnical support for TPIA (Third Party Internet Access) Provided email support for order requests for third party such as Teksavvy, Distributel, Cybersurf, Innsys, and Comwave. Responding to emails for New bookings and Moves order requests