• Assists internal sales team with projects, reporting, systems, and processes that will help improve sales productivity and effectiveness• Dashboard and report creation and upkeep; SPS Commerce training, support, and documentation for account managers• Manages content integrity, completeness, and optimization opportunities; maintains consistent application and enforcement of these policies within KONG CRM system (Hubspot)• Coordinates daily operations of business including case and listing management, reporting, unauthorized sellers, buy box, and other systems• Communicates, engages, discusses, and aligns colleagues and retailers with the implementation of KONG’s Authorized Reseller Policies within select regions (North and South America)• Supports Senior Account Managers in the launch of customer specific products and programs; assists accounts’ day to day business around finances, logistics, sales order fulfillment, product specifications, and sales initiatives

• Provided a high volume of accurate renewal quotations and order submissions directly to customers, Inside Sales Renewal Representatives, and Named Accounts Executives; additionally supported team by reviewing quotes and ad-hoc orders. • Utilized Salesforce (SFDC) daily to document new and renewal customer opportunities. Directed and worked on opportunities through the pipeline from start to finish; assisted customers with order processing and licensing questions.• Managed Director-Led renewals under 198+ global named accounts by taking on the role and responsibilities of an Inside Sales Renewal Representative; reported accurate and concise numbers for forecasting directly to Finance Director.• Conducted renewal and asset reports via SFDC and PowerBI on a weekly basis, created and customized individual Inside Sales Representative Dashboards (SFDC); introduced new methods to help automate and simplify large quotation processes. • Restructured the Inside Sales Renewal Representatives’ team workspace by collaborating with management and Inside Sales Representatives; consolidated and reorganized the resource hub on a Confluence (by Atlassian) platform. • Contributed to the establishment of the Quotations Specialist role globally; provided training regimen and development of role.

• Monitored and audited product information to confirm appropriate content across multiple e-commerce platforms. Conducted daily, weekly, and monthly analysis of sales and e-commerce digital analytics (SEO). • Regulated new item set-ups with partners to establish consistent and on-time product launch dates; communicated with team members to secure shipment dates and product orders.• Managed 1500+ accounts in the KONG Retail Club (KRC; North America only), a program formed to support brick-and-mortar stores and independent e-commerce sellers; supported a healthy sales relationship with members and sales representatives.• Collected, organized, and presented informative sales patterns to executives and sales management using visual graphics and direct data (spreadsheets).• Assisted in the training and development of the Merchandising Support role; handled customer service and product display inquiries if Merchandising Support was not present or available.

• Developed and presented product displays based on sales analysis from a constantly growing inventory of 1000+ items to fully promote KONG’s products and brand to distributors and sales representatives.• Managed sample orders and maintained clear communication channels to assist KONG’s distributors, current sales representatives and potential partners.• Proactively provided flexible and timely assistance to sales representatives for last minute or urgent projects yielding potential sales opportunities.

• Served as a spokesperson at meetings and events.• Assisted CAPYA staff with student involvement relating to all programs developing seminar.• Formulated and organized educational workshops addressing the identified needs of the AAPI and younger generation community.

• Accommodated and promoted excellent service with customer purchasing needs.• Displayed and organized store promotions and merchandise, restocked and monitored floor merchandise.