Responsible for ensuring that the business has an adaptable, secure, resilient and effective IT infrastructure at all timesThe main work:Setting strategy and direction for the IT departmentProviding leadership, vision, and management to the IT department Implementing new IT system and strategiesOverseeing the work of IT Manager, supervisors and staff membersServing as the primary point of contact between the IT department and other department of the… Show more Responsible for ensuring that the business has an adaptable, secure, resilient and effective IT infrastructure at all timesThe main work:Setting strategy and direction for the IT departmentProviding leadership, vision, and management to the IT department Implementing new IT system and strategiesOverseeing the work of IT Manager, supervisors and staff membersServing as the primary point of contact between the IT department and other department of the companyProviding day-to-day supervision, conduct performance appraisals, and delegate work assignments for all IT personnel Assisting in recruiting, hiring, and providing appropriate training for IT for newcomer, IT staff and End usersDesigning and delivering training on IT subjectsResponding appropriately to emergencies or urgent issues as they occurCompleting IT general audits to ensure standards meet compliance criteriaCommunicating regularly with executive management on IT issues.Being a senior escalation point for and Service Delivery or IT IssuesBeing in control of aspects of IT at the company Reporting and acting upon all and any IT security breachesEnsuring the security of data, network access and backup systemsOther duties may be assigned by Board of Director Show less

Responsible for the day to day IT requirements of the company such as user management, trouble shooting, help and advice. Maintaining help-desk activities, desktop and laptop application, local area networks at 5 sites, IT Security and SAP applicationThe main work:Managing of 18 employees across 5 locations for Cement and 8 batching plans for Beton including third party contractors, (approximately 850 user)Managing all IT Hardware and IT software within license agreements Support… Show more Responsible for the day to day IT requirements of the company such as user management, trouble shooting, help and advice. Maintaining help-desk activities, desktop and laptop application, local area networks at 5 sites, IT Security and SAP applicationThe main work:Managing of 18 employees across 5 locations for Cement and 8 batching plans for Beton including third party contractors, (approximately 850 user)Managing all IT Hardware and IT software within license agreements Support Group Local and Regional for IT Projects.Managing Help-desk service (ITSM) and supporting service to meet high-level expectation and satisfaction from internal users with SLA target IT Service Development: End user survey about IT service by yearly and follow-up action corrected to improve IT service.Completing IT general audits to ensure standards meet compliance criteria.Overseeing departmental finances, including budgeting and forecasting (expenditure lower than budget 3 mioUSD yearly)Reporting to the CFO for cost and dot line to Regional IT Infrastructure Manager in Bangkok for technical issuesManage supplier relationships including cost control and service deliveryManaging Regional IT Project, acting as Country Project Manager to co-ordinate project related with end users as and when required.Planned and co-ordinate with SAP Super user for company “Business Continuing and Disaster Recovery” activities yearly.Designing and delivering training to IT Users to improve End-users knowledge and increase IT service performanceProviding IT solution or/and IT related to business sites.Making sure the company meets all regulatory, legal, audit and agreed internal and external standards for IT.Contacting managers across all locations in a region, to understand their requirements and support needs.Leading teams of IT specialists on major projects from start to completion Show less

Users’ Services Team Leader has the responsibility of leading a team towards team and department goal. Manage the timely activities and schedule of the team and provides them with necessary resources to accomplish the task. Support IT Manager by managing in some activities to motivate the team and solves team problemsThe main work:Responsible for planning and managing the operational activities of IT help-desk and support team to ensure that the customer service is in line with… Show more Users’ Services Team Leader has the responsibility of leading a team towards team and department goal. Manage the timely activities and schedule of the team and provides them with necessary resources to accomplish the task. Support IT Manager by managing in some activities to motivate the team and solves team problemsThe main work:Responsible for planning and managing the operational activities of IT help-desk and support team to ensure that the customer service is in line with the customer requirementsEnsure high quality service to both internal and external customers through effective maintenance of IT policies and procedures Responsible for managing software and hard ware assets including software asset management Responsible for increasing the effectiveness and efficiency of help-desk service by developing and implementing improvement processes Handle responsibilities of monitoring and reporting on IT compliance and security to Global group locating in Bangkok Motivating the team to achieve high standards and KPI targetsProviding prompt and accurate information on individual performance Show less

Works well independently, or in a group setting providing all facets of computer help desk support such as troubleshooting, installations, and maintenance. In-depth knowledge and understanding of numerous software packages and operating systems. Skilled in providing Customer and End-User Help Desk Support.The main work:Handled the tasks of tracking, documenting and monitoring minor and major problemsResponsible for 1st level supporting via telecommunication with end-users… Show more Works well independently, or in a group setting providing all facets of computer help desk support such as troubleshooting, installations, and maintenance. In-depth knowledge and understanding of numerous software packages and operating systems. Skilled in providing Customer and End-User Help Desk Support.The main work:Handled the tasks of tracking, documenting and monitoring minor and major problemsResponsible for 1st level supporting via telecommunication with end-users Assisted in the administration of software and IT equipment Performed tasks as required Follow-up to the end tickets / resolutions with support and system team Ensure 98% ticket logged have feedback rate from end users Show less

The main work:Provide technical instructional support to departmental users Monitor database performance on the UNIX platform and report, diagnose and correct any problem that may arise. Responsible for developing the computer hardware system of the various computer system of the company Handled the tasks of collecting data and report printing Responsible for Hardware and Software management

Managge the Billing System of Saigon Mobile Radio Network Center