Thu Thuy Le Email & Phone Number

Bangkok, Th

Bangkok Metropolitan Area

- Look after Regional Account multiple markets (Feb 2024 - now)- Look after Vietnam & Cambodia market (Aug - Feb 2024)- Translate partners’ technical requirements into business growth opportunities; own the implementation of Agoda & Booking.com partner solutions with partners.- Increase traffic and bookings delivered through close relationships with partners, ongoing operational support and bridge between partners and our regional support teams- New partner acquisition to… Show more - Look after Regional Account multiple markets (Feb 2024 - now)- Look after Vietnam & Cambodia market (Aug - Feb 2024)- Translate partners’ technical requirements into business growth opportunities; own the implementation of Agoda & Booking.com partner solutions with partners.- Increase traffic and bookings delivered through close relationships with partners, ongoing operational support and bridge between partners and our regional support teams- New partner acquisition to increase travel booking distribution channels and brand exposure- Proactively identify and qualify new leads and new partnership type opportunities Show less

Bangkok Metropolitan Area

- Attending to all customer queries, concerns, and comments posted to the company's social media platforms.- Maintaining a working knowledge of company products to effectively communicate with customers.- Achieve individual (KPIs) and team goals.- Identify work process improvements and communicate to Team Leaders and (or) Manager- Observe and provide feedback on improving tools, systems, etc.--------------------------------**Mentorship** - Establish training… Show more - Attending to all customer queries, concerns, and comments posted to the company's social media platforms.- Maintaining a working knowledge of company products to effectively communicate with customers.- Achieve individual (KPIs) and team goals.- Identify work process improvements and communicate to Team Leaders and (or) Manager- Observe and provide feedback on improving tools, systems, etc.--------------------------------**Mentorship** - Establish training materials and provide training to newbies- Provides frank, honest, and constructive feedback- Provides encouragement and assists the newbies with procedures- Collaborating with Team Manager to provide huddle sessions and feedback- Gaining exposure by presenting data analyzation to stakeholder(TM/TC/RCM) Show less

Bangkok, Bangkok City, Thailand

- Deliver excellent customer service and manage the needs of customers and partners through communication channels (phone, email, and live chat)- Understand and deliver business strategies and improve customer services through the execution of self-service- Accountable for meeting individual (KPIs) and team goals- Handle additional tasks assigned by Team Manager- Continuously identify work process improvements and communicate to management team

Bangkok Metropolitan Area

- Contacting potential clients to establish rapport and arrange meetings.- Planning and preparing presentations.- Analyzing potential market.- Researching organizations and individuals to find new opportunities.- Developing a solid and trusting relationship between major key clients and company.- Resolving key client issues and complaints.- Communicating new product developments to prospective clients.- Finding and developing new markets and improving sales.-… Show more - Contacting potential clients to establish rapport and arrange meetings.- Planning and preparing presentations.- Analyzing potential market.- Researching organizations and individuals to find new opportunities.- Developing a solid and trusting relationship between major key clients and company.- Resolving key client issues and complaints.- Communicating new product developments to prospective clients.- Finding and developing new markets and improving sales.- Attending conferences, meetings, and industry events.- Training personnel and helping team members develop their skills. Show less

Bangkok

- Acts as a liaison between customers and management in order to enhance the overall customer experience.- Respond to customer queries in a timely and accurate way, via phone, email.- Tracks proposed resolutions and follows up with customers in time.- Develops and maintains vast knowledge of the products and services being offered.- Analyzes complaints from customers and provides adequate resolutions.

Bangkok Metropolitan Area, Thailand

- Approve, reject or refer a claim to a specialist.- Ensure compliance with regulatory standards, company policy and guidelines.- Consult with specialists such as lawyers, and physicians.- Communicate with reinsurance brokers to obtain information necessary for processing claims.- Enter claim payments, reserves, and new claims on a computer system, inputting concise yet sufficient file documentation.- Contact and/or interview claimants, doctors, medical specialists, or… Show more - Approve, reject or refer a claim to a specialist.- Ensure compliance with regulatory standards, company policy and guidelines.- Consult with specialists such as lawyers, and physicians.- Communicate with reinsurance brokers to obtain information necessary for processing claims.- Enter claim payments, reserves, and new claims on a computer system, inputting concise yet sufficient file documentation.- Contact and/or interview claimants, doctors, medical specialists, or employers to get additional information Show less

Phuket, Thailand

- Store and sort financial and non-financial data in electronic form and present reports.- Assist in the preparation and organizing of promotional material or events.- Coordinate sales team by managing schedules, filing important documents and communicating relevant information.- Arrange for creation and distribution of presentations and supporting documents to help sales team generate business leads.- Collaborate with senior sales staff in weekly meetings by creating and… Show more - Store and sort financial and non-financial data in electronic form and present reports.- Assist in the preparation and organizing of promotional material or events.- Coordinate sales team by managing schedules, filing important documents and communicating relevant information.- Arrange for creation and distribution of presentations and supporting documents to help sales team generate business leads.- Collaborate with senior sales staff in weekly meetings by creating and maintaining month-end sales reports.- Attend essential sales training meetings and develop an understanding of all the company's services and products. Show less

Bangkok, Bangkok City, Thailand

- Welcome guests during check-in and giving a found farewell to guest while checkout.- Handling guest complaints and concerns in an efficient and timely manner.- Overseeing VIP guests, arrivals and departures.- Coordinating and multi-tasking job duties in a busy environment.- Detailed information regarding arrivals and room requirements.- Have up to date information on daily room occupancy.- Providing excellent customer service as per hotel standards.- Greeting… Show more - Welcome guests during check-in and giving a found farewell to guest while checkout.- Handling guest complaints and concerns in an efficient and timely manner.- Overseeing VIP guests, arrivals and departures.- Coordinating and multi-tasking job duties in a busy environment.- Detailed information regarding arrivals and room requirements.- Have up to date information on daily room occupancy.- Providing excellent customer service as per hotel standards.- Greeting guests as they enter and exit the hotel.- Providing information regarding the Hotel, town attractions, activities etc.- Check on VIP reservations, complete their pre-registration formalities. Show less

- Responsible for organizing and maintaining up to date filing system in the food and beverage and sales division, ensuring its efficiency and effectively.- Assist in menu design and production for weekly, seasonal, and annual features for all outlets; create and post appropriate signage for events.- Support F&B department with time management, data gathering and communication for the execution of projects or events.

Bachelor'S Degree, International Hotel Management

International Diploma in Hotel Management by Blue Mountains International Hotel Management School

International Diploma In Hotel Management, Hospitality Administration/Management