Thu Thuy Le Email & Phone Number

Bangkok, TH

Bangkok Metropolitan Area

- Look after Regional Account multiple markets (Feb 2024 - now)- Look after Vietnam & Cambodia market (Aug - Feb 2024)- Translate partners’ technical requirements into business growth opportunities; own the implementation of Agoda & Booking.com partner solutions with partners.- Increase traffic and bookings delivered through close relationships with.

Bangkok Metropolitan Area

- Attending to all customer queries, concerns, and comments posted to the company's social media platforms.- Maintaining a working knowledge of company products to effectively communicate with customers.- Achieve individual (KPIs) and team goals.- Identify work process improvements and communicate to Team Leaders and (or) Manager- Observe and provide.

Bangkok, Bangkok City, Thailand

- Deliver excellent customer service and manage the needs of customers and partners through communication channels (phone, email, and live chat)- Understand and deliver business strategies and improve customer services through the execution of self-service- Accountable for meeting individual (KPIs) and team goals- Handle additional tasks assigned by Team.

Bangkok Metropolitan Area

- Contacting potential clients to establish rapport and arrange meetings.- Planning and preparing presentations.- Analyzing potential market.- Researching organizations and individuals to find new opportunities.- Developing a solid and trusting relationship between major key clients and company.- Resolving key client issues and complaints.- Communicating.

Bangkok

- Acts as a liaison between customers and management in order to enhance the overall customer experience.- Respond to customer queries in a timely and accurate way, via phone, email.- Tracks proposed resolutions and follows up with customers in time.- Develops and maintains vast knowledge of the products and services being offered.- Analyzes complaints.

Bangkok Metropolitan Area, Thailand

- Approve, reject or refer a claim to a specialist.- Ensure compliance with regulatory standards, company policy and guidelines.- Consult with specialists such as lawyers, and physicians.- Communicate with reinsurance brokers to obtain information necessary for processing claims.- Enter claim payments, reserves, and new claims on a computer system.

Phuket, Thailand

- Store and sort financial and non-financial data in electronic form and present reports.- Assist in the preparation and organizing of promotional material or events.- Coordinate sales team by managing schedules, filing important documents and communicating relevant information.- Arrange for creation and distribution of presentations and supporting.

Bangkok, Bangkok City, Thailand

- Welcome guests during check-in and giving a found farewell to guest while checkout.- Handling guest complaints and concerns in an efficient and timely manner.- Overseeing VIP guests, arrivals and departures.- Coordinating and multi-tasking job duties in a busy environment.- Detailed information regarding arrivals and room requirements.- Have up to date.

- Responsible for organizing and maintaining up to date filing system in the food and beverage and sales division, ensuring its efficiency and effectively.- Assist in menu design and production for weekly, seasonal, and annual features for all outlets; create and post appropriate signage for events.- Support F&B department with time management, data.

Bachelor'S Degree, International Hotel Management

International Diploma in Hotel Management by Blue Mountains International Hotel Management School

International Diploma In Hotel Management, Hospitality Administration/Management