Thuy Duong Email and Phone Number

Informa Australia is part of the Informa group of companies and is the nation’s leading conference organiser and specialist trade publisher. Based in over 70 countries employing over 10,000 staff worldwide, Informa is the largest publicly-owned organiser of conferences and courses in the world with the output of over 10,000 events annually. Our conferences allow delegates to learn from leading Australian and International experts as well as providing unique networking experiences. Conferences are held in all capital cities across Australia as well as a number of regional and international locations. In this role I am responsible for organising and managing multiple events at once from commencement to completion including conferences, workshops, site tours, gala dinners and awards dinners. These events are held in different locations nationally and internationally on a range of topics across many different industries including Finance, IT, Education, Healthcare, Transport and Resources.

In 2011 AGC Networks Australia Pty Ltd became the new trading name for Global Connect Australia Pty Ltd. AGC Networks Ltd. is a leading global technology solution provider. AGC Networks Australia has been a leading solution provider in Australia since 2005, primarily established as the Australian arm of AGC Networks Ltd in India.With global presence in 12 countries and with a network of offices, AGC has 3000+ strong, diverse customer base including Fortune 500 companies.In my role as the Events Coordinator I was responsible with the coordination of all the events and ensuring to keep in line with the financial aspects and objectives of the company.I created opportunities for funding whenever appropriate to allow funding for various marketing events and activities. Coordinated public relations issues and arranging the appropriate personnel for press interviews.

• Designed, developed and analysed training programs for the Asia Pacific Region and shared knowledge with the training department in other regions; provided continual training to call centre staff in Sydney.• Managed the facilitation of formal and informal training presentations and based on feedback from staff, initiated innovative operational procedure recommendations to senior management on how to improve operation functions in the call centre.• Worked with the team leaders in identifying training gaps and building on formulating training modules to the call centre staff.• Travelled to Vietnam to provide training to agents and business partners, in preparation for the establishment of their own call centre.

• Supported the business team in building new accounts to expand and rejuvenate Western Union’s Network in Asia Pacific.• Appointed as the Account Manager for Vietnam Business Partners, I was responsible for supporting the network agents and Head of Commercial Operations in relation to escalated issues and operational procedures.• Supervised and coached new employees in the required training methodologies and assisting with queries in relation to the Western Union service and procedures.• Supported the business team in building new accounts to expand and rejuvenate Western Union’s Network in Asia Pacific.