Thuy Hoang Email and Phone Number

 Improving candidate experiece through: Tech products (website topcv.vn, appTopCV, satellite sites), Candidate Experience Journey, operational programs (CVoptimization, CV coaching, job fairs, …) Leading the team with maximum 7 members to create talent pool for 400 - 600jobs per month at all levels and various of specializations: IT, Education, Finance,Banking, Production, … Managing projects (develop/ update new features, processes, programs, …)+) Develop and maintain detailed project plans, including timelines, resources,and risk management.+) Lead regular project meetings and ensured clear communication betweenstakeholders and team members.+) Identify and mitigate risks through proactive planning and problem-solving.+) Analyze root causes and implement corrective/ newly development actions toenhance productivity+) Direct the allocation of resources and ensured optimal use to meet projectobjectives. Conducting thorough data analysis to identify trends, patterns, and insights thatsupported strategic decision-making and then conducting report. Frostering a collaborative and inclusive work environment, providing leadership,coaching, and mentorship to team members to maximize their potential. Establishing and maintaining effective communication channels with internalstakeholders, external partners and suppliers to ensure seamless operations andcustomer satisfaction.

HR Strategies Management:o Developed and implemented HR strategies and initiatives aligned with theorganization’s objectives, fortering a positive work culture and enhancingemployee engagement.o Collaborated with senior management and department heads to understandbusiness needs and develop HR strategies that support organizationalgrowth and success.o Advised and supporting the BOD in shaping and building a corporateculture that aligns with the company's goals and strategies. HR Functions:o Oversaw all aspects of the HR function, including candidate jouneymanagement (recruitment process, candidate evaluation criteria, candidateportrait, onboarding process, …); employee experience.o Managed performance appraisal processes, providing guidance and supportto managers and employees to promote continous feedback coaching andprofessional development.o Administered compensation and benefits programs, including salarybenchmarking, incentive schemes and employee wellness initiatives to attract,retain and motivate employees.o Implemented HR policies and procedures to ensure compliance with legalrequirements, industry standards. Team Management: provided leadership and guidance to the HR team and backoffice team, fortering their professional growth and development, ensuring thedelivery of high-quality HR services to internal stakeholders.

 Project Management: Led the establishment of an English language center fromthe ground up, overseeing the entire process from initial concept to dailyoperations.o Conducted market research, identified target audience, and developed acomprehensive business plan.o Managed budgets, resources, and timelines to ensure successful projectlaunch within 6 months.o Coordinated the design and setup of the physical space and learninginfrastructure. Human Resource Management: Built and managed a team of teachers andadmissions staffs.o Led recruitment efforts, hired qualified teachers, and supported with designinghigh-quality training programs.o Created a positive and flexible work environment that fostered teamcollaboration and growth, achieving about 85-90% teacher retention rate.o Designed training plan to scale skills and specialist knowledge for marketingperson in charge. Operational Optimization: Implemented operational processes to enhance thequality of services and customer satisfaction.o Established workflow and applied to the team with high performance and value.o Developed an English Improvment program to continuously improve courseofferings and optimize team’s workforce.o Restructured costs, revenue, cash flow, and classroom operations.

 Recruitment: be in charge of almost the tasks in recruitment process from thescreening steps to signing the labor contract steps included headhunting, CVscreening, phone screening, interviewing, offer letter, on board training. Corporate cultural: organize internal and external events, grow off current culturaland create other programs/events/activities to encourage positive environment inthe company. Vendor management: specialize in expanding and developing vendor team,training and sustaining long-standing relationships with company-approvedvendors. ISO management: make sure that all company policies, procedures, and workinstructions are documented in a clear, simple and concise manner and be incharge of company audit and risk assessment schedule then archiving all ISOrelated records. HR development: be responsible for coordinating with the consulting team to buildHR processes and materials included recruitment process, vendor managementprocess, training process, internship process, KPI, salary and benefits, ...