Thuy (Twee) Phan Email & Phone Number

United States

• Managing outbound order activities, coordinating with warehouses, trucking companies, and stakeholders to ensure timely, accurate, and cost-effective deliveries.
• Overseeing carrier performance, implementing reporting and reviewing process to enhance service quality and cost efficiency. Maintained a strong network with carriers, tracking KPIs and optimizing communication.
• Developing SOPs to streamline outbound processes, reducing storage charges and minimizing returns. Assisting claims processes with carriers and auditing shipping invoices for accuracy.
• Providing support to the sales team by conducting rate shops, negotiating costs, and ensuring service excellence.

Chatsworth, California, United States

• Proficiently managed daily e-commerce operations, overseeing order processing, inventory control and supply chain management.
• Monitored and analyzed key performance metrics across multiple channels, ensuring the account consistently maintain high performance standard, enhanced the overall shopping experience for customers, leading to a.
• Leveraged data analysis to pinpoint fulfillment errors and implemented data-driven strategies to optimize operations efficiency, resulting in a substantial 12% reduction in operational cost, successfully eliminated.
• Collaborated with cross-functional teams to streamline operations processes. Cultivated strong partnership with channel account managers, achieved valuable resources and support resulting in enhancing company’s.

Greater Los Angeles Area

• Efficiently managed all aspects of international shipments including coordinating logistics, customs documentation and carrier relationship. Implemented process improvement to ensure smooth cargo handling, resulting in.
• Implemented streamlined process for cargo tracking and communication, enhancing operation efficiency and reducing errors in freight forwarding operations, resulting in saving 15% of operational cost

El Segundo, California

• Collaborated with cooperate partners, suppliers and logistics providers to manage inbound and outbound shipments. Achieved a 20% increase in profitability by proactively identifying and engaging with more competitive.
• Proficiently utilized the transportation software for data entry, document creation and the preparation and quotations and invoices. Independently conducted in-depth problem analysis and resolution to meet customer’s.

Target Corporation - Brooklyn Part - Minnesota - U.S.A

Monitored and investigated potentially fraudulent activities. Applied advanced techniques and tools to detect and prevent unauthorized transaction, contributed to the protection of company assets and ensuring a secure shopping experience for customers.

Ho Chi Minh City - Vietnam

- Established and expanded a portfolio of new client accounts while forging global logistics partnerships. - Successfully negotiated and oversaw account profitability, consistently surpassing company targets.

Vietnam

Supervised cargo status and facilitated international import/export shipments by air and sea.

Master Of Business Administration (Mba), International Business

Bachelor'S Degree, Foreign Trade