Thuy (Twee) Phan Email & Phone Number

California, United States

United States

• Managing outbound order activities, coordinating with warehouses, trucking companies, and stakeholders to ensure timely, accurate, and cost-effective deliveries. • Overseeing carrier performance, implementing reporting and reviewing process to enhance service quality and cost efficiency. Maintained a strong network with carriers, tracking KPIs and optimizing communication. • Developing SOPs to streamline outbound processes, reducing storage charges and minimizing returns. Assisting claims processes with carriers and auditing shipping invoices for accuracy. • Providing support to the sales team by conducting rate shops, negotiating costs, and ensuring service excellence.

Chatsworth, California, United States

• Proficiently managed daily e-commerce operations, overseeing order processing, inventory control and supply chain management.• Monitored and analyzed key performance metrics across multiple channels, ensuring the account consistently maintain high performance standard, enhanced the overall shopping experience for customers, leading to a notable 10% increase in conversion rate. • Leveraged data analysis to pinpoint fulfillment errors and implemented data-driven strategies to optimize operations efficiency, resulting in a substantial 12% reduction in operational cost, successfully eliminated invalid chargebacks, saved of hundreds of thousands of dollars. • Collaborated with cross-functional teams to streamline operations processes. Cultivated strong partnership with channel account managers, achieved valuable resources and support resulting in enhancing company’s competitive edge and sustained top-tier overall performance.

Greater Los Angeles Area

• Efficiently managed all aspects of international shipments including coordinating logistics, customs documentation and carrier relationship. Implemented process improvement to ensure smooth cargo handling, resulting in a 12% reduction in handling time and increase client satisfaction.• Implemented streamlined process for cargo tracking and communication, enhancing operation efficiency and reducing errors in freight forwarding operations, resulting in saving 15% of operational cost

El Segundo, California

• Collaborated with cooperate partners, suppliers and logistics providers to manage inbound and outbound shipments. Achieved a 20% increase in profitability by proactively identifying and engaging with more competitive vendors while consistently delivering timely quotations. • Proficiently utilized the transportation software for data entry, document creation and the preparation and quotations and invoices. Independently conducted in-depth problem analysis and resolution to meet customer’s requirements

Target Corporation - Brooklyn Part - Minnesota - U.S.A

Monitored and investigated potentially fraudulent activities. Applied advanced techniques and tools to detect and prevent unauthorized transaction, contributed to the protection of company assets and ensuring a secure shopping experience for customers.

Ho Chi Minh City - Vietnam

- Established and expanded a portfolio of new client accounts while forging global logistics partnerships. - Successfully negotiated and oversaw account profitability, consistently surpassing company targets.

Vietnam

Supervised cargo status and facilitated international import/export shipments by air and sea.

Master Of Business Administration (Mba), International Business

Bachelor'S Degree, Foreign Trade