Thuy Rocco is a polyglot who has spent over 20 years in teaching, training, technology, and writing. She is owner and strategist at Zenode Consulting. Her clients include multimillion healthcare companies, universities and colleges, small and large tech marketing companies, and recruiting companies. Education Technology -Instructional Design -Learning Management Systems -E-LearningCMS- Expertise in content management system- Developing Infrastructure- Application/Tooling- Business process analysis and metricsWorkflow Management -Kanban systems -Lean Management -AgileCustom Software Solutions -Database -API -Front-End

-Essay coach: Assist writers through steps of the writing process: invention, draft, revise, edit, publish-Work with writers from a variety of colleges and subjects-Align writer's goals with and adherence to the paper's prompt or assignment-Guide writers through sentence-level grammatical revisions as well as larger, global revisions-Guide writers through necessary citation methods-Educate writers about citation methods including APA, MLA, and AMA-Keep accurate writing records through online tools and cloud storage

A 501(c)(3) non-profit organization utilizing Tae Kwon Do to promote health, fitness, and life skills to all socio-economic communities. Our mission is to provide equitable access to martial arts education.

The Last Surviving Child is a collection of poems, drawings, and stories about a mother and daughter finding hope while surviving war, immigration, discrimination, sexual abuse, poverty, suicide, and culture clash.-eLit Silver Award Winner, Autobiographical/Memoir

A Lean/Kanban trainer, simulation facilitator, and writer.

Senior Training specialist: assists in Lean and Kanban education, company training, team training and authoring content for a wiki management system. She has been teaching and training for over 15 years in several domains: foreign languages, non-profits, corporations (like Bridgestone, Nissan, Gaylord Entertainment, etc.), e-learning, martial arts and now Lean startups. Thuy is a polyglot and holds a 4th degree black belt in Tae Kwon Do, and loves teaching the young and old how to kick and punch (including her husband and 3 year old son).

• Designed and developed technical training ( in-house web applications) and business process training for 220 call center techadvisors, quality assurance agents, and trainers (domestic and international)• Developed learning modules with Moodle LMS and Articulate Storyline• Developed weekly training blogs and quizzes for domestic and international call centers• Gamified new agent training modules through Articulate Storyline 2 and Moodle

• Designed and created e-learning (Moodle) component of teaching certification program.• Designed and managed, ESL/TESL web on Drupal, Joomla, and Wordpress CMS.• Developed authentic placement assessments (computer proctored tests) for adult ESL students.• Managed Taxi Pro program, training and assessments with the Taxi Licensing Commission• Designed complete curriculum with the Refugee Community Center . • Designed complete curriculum for Corporate English (Roger’s Group, Team Construction, Opryland Hotel, Nashville Predators, Bridgestone, Nissan North America, Caterpillar Financial).• Developed and organized online courses for teacher training course.• Researched registration database application (replaced existing Access database)• Trained staff, teachers, and students in new registration system• Organized business marketing strategies (Business Packs, Presentations, Ads, and DVDs). • Managed instructors’ contracts and performance metrics• Trained and supervised 145-hr TESL course (4 courses per year) with practicum and teacher observation since 2006.• Organized and led cultural conferences and diversity workshops for staff, teachers and students of Metro Davidson County Schools, refugee community, Nashville Public Television, cultural fairs, and colleges.

Managed over a hundred small business accounts. Primary tasks included computer networking, website designing and layout, customer service, and technical support. Motivational team leader who improved individual and team sales and goals. Top sales representative in region. Improved departmental sales by 30%. Organized and developed marketing strategies for customer solutions. Trained and developed customer service skills.

Taught French Drill 101 classes.Assisted French Professor in grading papers and tests.