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Vietnam

- Optimized CEO's schedule, set up meetings/ travel arrangements- Provided general administrative support to CEO, including personal matters- Collaborated with regional levels to complete CEO's tasks- Coordinated between departments to make sure all tasks met the timeline- Recorded CEO decisions and communications during meetings and cascaded information to the relevant stakeholders in the organization- Collected data/ Researched information/ Prepared presentation as CEO request - Other tasks are assigned by CEO

Ho Chi Minh City, Vietnam

- Working on the first white-label project of the company which requires a wide range of research and pioneers- Performed market research and surveys for new products entering the market- Coordinated closely with both local and regional brands after sales- The connected point between KOL/KOC team and brands to drive sales by running livestreams, video affiliates, etc- Understood the product insight to propose suitable deals/ schemes for livestream/ sale campaign- Updated data and rate card of products, kept up with the market trend and industry needs- Established the relationship with the agency, suppliers, brands, KOC, etc- Had general knowledge about Social Commerce and Influencer Marketing

- Oversee daily functions of learning center, ensure the whole center is fully equipped- Arrange classrooms allocation, room meetings and facilities booking- Successfully implement a cost-saving project, reducing center monthly costs by ~20%- Prepare monthly admin payments, make sure all tasks meet the deadline- Manage and regularly update teachers' schedule via Google calendar- Assist Center Manager and provide administrative support for other teams as needed- Usually handle ad-hoc situations (wifi crashing, power cut, broken devices, etc)- Handle fixing common office equipment such as printers, laptops, projectors, ACs, etc- Contact external suppliers and vendors for essential services

Vietnam

- Manage data and keep track of the study progress of 130 students at Him Lam Center- Help Center increase retention rate from 56% to 80% during the pandemic 2021, and continuously reach 90% after that- In charge of multi-roles, work extra hours when Center started rolling online teaching format with only 2 staff left- Prepare End of Term spreadsheet and report re-enrollment result to Center Manager - Provide training, support and guidance for LA internships- Routinely communicate with parents via call, messages and email or some special cases in person if needed- Give families clarifications for any concerns, and provide further assistance to deliver the most supportive and outstanding service

Vietnam

- Always in ready-to-action for urgent tasks- Manage CEO's daily schedule, ensure everything is right on track and runs smoothly- Responsible for being the link between CEO and other departments as well as between the company with external clients- Make travel arrangements/ budget requests and settle payments - Proofread and translate documents/ reports- Take meeting minutes, prepare presentation slides and necessary documents for CEO before meeting- Communicate across the teams in order to keep workflow and information all connected and updated to CEO- Reply or send out messages/ emails to clients/ employees on behalf of CEO- Manage company's confidential information such as admin G-suit account, highest admin account of company website dashboard and other company business accounts- Handle a variety of roles when company was in employments shortage, such as recruitment, C&B, web design, etc- Monitor and remind must-have-done tasks to be submitted on time- Contribute to company culture by organising internal activities such as Happy Friday, Monthly birthday, Monday lunch- Get involved in other projects and tasks whenever needed

Vietnam

- Responsible for the Customer Service team of 3 team members- Assign daily tasks and follow up progress of the team by using Trello app- Attend weekly meetings and report to BOD for team performance- Successfully handle customer complaints, help the company avoid refunding and having negative comments on fanpage several times - Communicated with clients through various channels such as email, chat or call- Supported technical team in explaining complicated issues to clients- Answered questions or gathered requirements from clients, then collaborated with the technical team to implement- Remained to stay calm when clients were stressed or upset- Organize training sessions for new internships- Become one of the key members of the company, work with non-paid for 3 months and stay with the company until the end

Vietnam

- Create SEO content and successful rank some posts to top 1 Google search in months- Have general knowledge to design and operate WordPress website- Produce branding videos, images and involve digital marketing campaigns along with the team- Translate English E-commerce documents into Vietnamese

Vietnam

- Assist teaching activities during class time - Follow up student's progress and give extra support when needed- Routine communicate with parents for students’ performance- Keep good relationship with parents in order to help them open for feedbacks- Complete other TA daily admin tasks

Vietnam

- Welcome and present a professional and friendly first impression to head quarter's visitors- Answer incoming calls and transfer to related line- Make flight/ hotel bookings and prepare payment documents for BOD business travels- Monthly prepare stationaries orders and office supplies- Manage room booking and prepare facilities for meeting room as requested- Organize paperwork and file documents - Support HR Department as needed- Support PA of CEO as requested