Is responsible for the MICE (Meetings, Incentives, Conventions and Exhibitions) segment of the property with 364 rooms and suites, 3 restaurants and 3 bars, 5 meeting rooms. • Handle inquiries, prepare and follow up on proposals for group bookings; actively upsell based on customer needs, negotiate and finalize contracts with customers• Set sales goal, develop sales forecast and sales reports and presentations• Conduct site visits, attend travel shows and sales calls • Collaborate with event team and other hotel departments to ensure the complete administration (payment, invoice) and logistics execution (accommodation, transportation & events) of the corporate events, high-end incentive groups and delegation visitseg: Google offsite survey trip, Austrian Trade mission, Formula One Vietnam Grand Prix pre-inauguration meeting, International Symposium on Robotics Research, the visit of the Canada’s Ontario Premier, the Australian Prime Minister, the President of Japan International Cooperation Agency, and the Canadian Minister of Foreign Affairs.• Actively manage bookings, record denials, make network referrals• During Covid-19 pandemic: handle quarantine requests, manage guests’ entry documents to be aligned with authorities’ regulations, be involved in room allocation and be responsible for billing, attend monthly meetings with local authorities regarding quarantine

Taskforce team: involved in opening project, mainly handle group quotations and contracts, co-ordinate with Revenue, F&B and Kitchen team to finalize banquet package inclusions and pricing, consolidate banquet capacity chart and inventory list

• Provide active support in daily administration procedures: prepare internal memos, update internal database, gather payroll data, post job ads, receive and direct phone calls/emails, assist with employee on/off board process, keep track of stationery inventory • Screen resumes and application forms, schedule interviews and meetings for the HR director• Participate in organizing staff trainings and other staff events• Handle employee enquiries; undertake other duties assigned by the HR team• Maintain effective communication within the team and with other departments

• Utilize Opera proficiently to track future room availability, selling rates and guests' bookings• Input bookings on system, make prompt amendments and cancellations• Prepare confirmation letters, arrange reservation files orderly

· Ensuring required number, amount and conditions of goods received from suppliers.· Categorizing products to be presented at different shelves, refrigerators and freezers in a logical and systematic way.· Arranging neatly and handling carefully perishables, frozen food and dry goods in a limited time.· Labeling goods in English, guaranteeing that goods’ prices are displayed correctly and updated.· Checking frequently goods’ expiration date to assure that perishable foods and expired products are removed.· Advising, recommending and assisting customers with their purchases in a professional, helpful and respectful manner.