In January 2012 I was promoted to the role of Operations Manager with a strong focus on Financial and Accounts Management, and Project Management and as of 2015, my duties included:• Ad hoc Project Management for both internal and client projects. Some of the projects I successfully managed or coordinated included projects in Health/Medicine, Government, Retail/Industry and Web Development.• Management of accounts payable and receivable including all invoicing• Invoicing and bank reconciliation• Generation of reports (usually sales reports and financial reports for Senior Management and the Accountant)• Basic marketing initiatives (email campaigns)• Financial management (reporting, assisting with the lodging of BAS, IAS, Super)• Bookkeeping (MYOB)• Payroll• Expenses management• Management of suppliers’ invoices and payments• Bank accounts’ reconciliation• Superannuation management and payment• Assisting with the lodging of BAS and IAS• Bank account management (business accounts, merchant accounts and credit card accounts• Assisting with budgeting• Internal Project Management and coordination• Assisting with presentations to clients• Assisting in research and creation of business cases• Onboarding of subcontractors and employees (engagement, interview to contract)• Creation and revision of contracts for clients, subcontractors and employees• Client retention and liaison

My responsibilities upon commencement of employment for Smart Integration as Office Manager included:• Implementation and improvement of all new and existing processes and procedures• Management of the office and the day-to-day activities within it (ie mail, filing, client areas, kitchen supplies, office supplies)• Resource management – creation and maintenance of databases and skills matrixes• Building strong relationships with clients and suppliers• Handling all phone enquiries• Order processing