Thy Le Email & Phone Number

Melbourne, Victoria, Australia

- Processed enquires applications, verifying client information.- Interacted professionally with customers, informing individuals of sales promotions and driving product interest.- Managed inbound and outbound calls to respond to inquiries and resolve concerns.- Reviewed analytics from monthly email campaigns and followed up on areas of opportunity.- Solid experience working in a personalised customer service environment - Data entry and compliance based tasks required daily - Excellent teamwork, customer service communication skills - both verbal and written - Strong organisational skills and the ability to work on multiple tasks - High level of attention to detail and a background working in a team environment.- Identified customer needs by reviewing account information and conducting needs assessments.- Maintain a strong client relationship by assisting clients with phone inquiries about the status of their accounts.

Maribyrnong, Victoria, Australia

- Product scanning and recording of prices - Receiving and Processing of payments for goods and services - Handling payments of cash, gift vouchers, credit and debit cards - Staging products in the correct temperature areas - Following special requests for online customers - Relaying information to customers - Updating stock orders.- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.- Solved complaints by customers and issued credits for returned merchandise.- Bagged and packaged customer orders and purchases.- Verified prices and calculated totals using scanners and point of sale (POS) systems.- Assisted customers with locating items, answering questions and providing direction and service.- Obtained thorough knowledge of products sold to assist customers in locating and purchasing items.

Braybrook, Victoria, Australia

- Assisted guests with diverse entertainment needs, including offering information on area attractions and venues.- Handled all administrative needs, including processing the ticket payments, issuing receipts and keeping detailed records of the daily attendance.- Sold and served the patrons their refreshments, including sodas, tea and alcoholic beverages.- Verified jackpots and payouts.- Delivered positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow employees.- Kept work area organized and clutter-free.- Took orders from customers and punched them into Point of Sale (POS) System.- Answered guests’ inquiries about menu items and ingredients used.

Melbourne, Victoria, Australia

- Ran daily financial and operational reports to identify areas requiring immediate or timely attention.- Handled cash, charge, and account payments to settle guests’ bills.- Greeted residents and guests cordially when entering property.- Coordinated the efficient and secure delivery of guest luggage, mail and packages.- Registered guests upon arrival to hotel and set up guest accounts at departure.- Assisted with housekeeping and food and beverage service needs of guests.- Confirmed group reservations and arranged personal services for preferred customers and attendees of special events.- Posted charges for rooms, food, liquor, or telephone calls to account ledgers.- Answered inquiries about hotel services travel directions, nearby shopping, restaurants, and entertainment venues.- Verified customer credit and established modes of payment for accommodations provided.- Advised housekeeping staff of vacated rooms ready for cleaning.- Upsold hotel facilities and services to drive revenue.- Managed complaints, handled disputes, and resolved conflicts.- Posted room charges each day for items such as food, liquor and pay-per-view services.- Balanced property accounts and completed regular audits of room charges and finances.

Melbourne, Victoria, Australia

- Provide outstanding personalized service to all guests.- Maintain a clean, organized and sanitary environment.- Well perform under high level of pressure.- Minibar charging and reporting.- Proficiency Opera accessing everyday for tasks and reports.- Experience in POS ordering systems and cash handling.- A La Carte experience which includes 3 plates carry, tray service and handling large volumes of tables - Proficiency using Micros system.- Excellent communicating internally.- Mastered safety and sanitation standards per government regulations by closely monitoring temperatures of hot and cold items.- Completed weekly and monthly inventories to verify accurate equipment control and distribution and reported any needed supplies to supervisor.- Communicated food orders to kitchen and specified special requests of customers regarding ingredients and food preparation techniques

Melbourne, Victoria, Australia

- Welcoming customers and seating customers - Taking food and beverages orders - Experienced making coffee, mocktails and cocktails.- Handling food and beverages to customers - Maintaining the hygiene standards of the venue - Handling customers feedback and complaints - Handling cash.- Taking phone call orders.- Flower arrangements.- Answered guests’ inquiries about menu items and ingredients used.- Set up tables for special events and large groups, including adding clean linens and the desired utensils and glasses at each seat.- Kept customer and worker stations well-stocked with supplies, including utensils, napkins and drink materials.

Melbourne, Victoria, Australia

Processed cash register transactions by inputting product costs and giving back change.- Promoted guest satisfaction and loyalty through personable service and proactive check-ins.- Took patron orders and accurately entered into POS system to transfer order data to kitchen.- Assisted guests with making menu choices.- Answered phones and took phone orders for customer pick up or delivery.

Bachelor Of Resort And Hotel Management, Hotel, Motel, And Restaurant Management

Advanced Diploma Of Hospitality, Hospitality Administration/Management