Thy Tran Email & Phone Number

New York, Ny, Us

New York City, New York, Us

- Assist Dr. Zhan Zhang with the LabGenie project, funded by the Agency for Healthcare Research and Quality and is a collaboration with researchers from Florida State University and Pace University.- Led 2 participatory design workshops in New York, where I guided discussions, tested prototypes, and gathered insights to refine user-centered designs.- Conducted a comprehensive thematic analysis of qualitative data transcribed from 4 participatory workshops using Nvivo 15. This involved coding, identifying themes, and deriving actionable insights to inform design revisions.- Responsible for the conceptualization and creation of visual designs for single-test and trend data visualizations. Led iterative design improvements based on user feedback and SME recommendations.

New York City, New York, Us

Pleasantville, New York, Us

New York, Us

Remote, Usa, Us

- Conducted competitive analysis (n=12) to define MVP and research objectives, leading to a more focused project direction and efficient product development for a reading app catering to dyslexic students aged 4-14.- Designed and executed survey targeted at parents of dyslexic children to develop tailored interventions and resources that directly addressed the unique needs and challenges faced by their dyslexic children.- Led interviews with 1 dyslexic adult to refine product features for a more functional and inclusive reading app.- Synthesized research findings to validate user personas and storyboards, which significantly reduced assumptions and underpinned Phase 2 strategies for partnership development and stigma-reduction content, broadening the app’s impact and reach.

Seattle, Wa, Us

- Lead the entire UX design process to redesign Response alum magazine website, from usability audit and interactive prototyping to user testing; anticipating increasing retention by 30% and average session duration by 25%.- Collaborate closely with client and Web Developer to attain user needs, business goals, and design’s technical feasibility.- Code a static version of the mockups using HTML, CSS, and Sass while ensuring mobile friendliness.- Design web experiences, templates, and graphics to enhance various departments’ GUI and user satisfaction.

Seattle, Wa, Us

- Shipped multiple reusable components quickly for the department; components now used across the organization.- Regularly evaluated the site's accessibility and UX using Sitecore Analytics data, then edited design and code accordingly.- Advised 20+ university students per quarter with resumes, cover letters, and LinkedIn profile development; delivered excellent customer support.- Initiated new activities to improve student workplace success and reorganized the department’s web design culture.

Seattle, Wa, Us

- Processed student verification documents including storing data in the office’s servers and on-premises, and data entry of forms in the Administrative Banner system in an accurate and timely manner.- Created, maintained, and updated student financial aid files (approximately 20-30 student files per day.)- Cleaned student account holds, and Parent/ Graduate PLUS Loan application's data loaded from FAFSA database by utilizing Excel’s sorting and filtering tool and by checking for misfielded values, spelling errors, and removing external source formatting.- Created and printed out new student file labels by utilizing the MS Query tool of Excel and linking the query to a Mail Merge Document created in MS Word.

- Performed exploratory research; synthesized quantitative and qualitative data from survey to build mockups. - Delivered research findings, user flow analysis, and high-fidelity prototypes, presenting them in a compelling narrative to project sponsor and cross-functional team, successfully driving stakeholder buy-in and alignment.- Collaborated with the engineering team to align research findings with business objectives, leading to the initial prototype/ MVP product which allowed customers to order and rate their meals on the web app.

Seattle, Wa, Us

- Tutored 15+ students (16-25 years old) one-on-one and in small groups in Science and Math.- Adapted teaching style to unique needs of students; students reported better understanding and more confidence in materials.

Richfield, Minnesota, Us

- After starting part-time, promoted to a full-time position after 2 months.- Utilized training tools to stay current on promotional initiatives and help execute profitable growth through critical business drive times.- Engaged customers using Best Buy certifications and selling skills to complete sales, drive profitable growth and achieve their team/individual goals. - Secured the largest number of credit card applications of all Best Buy branch employees (team of 50) for 3 consecutive months.

New York, Us

- Operated a cash register to process cash, credit card and financial aid transactions. - Processed returns and refunds.- Answered customers’ questions and addressed problems and complaints in person and via phone.- Data entry: using Oracle PeopleSoft to create new profiles for customers who used vouchers and financial aids.- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.- Assembled and arranged floor displays to promote merchandise and books.

Seattle, Wa, Us

- The Student Organizations Resource Council (SORC) supports Club Life at Seattle Central College. - Staffed the front desk of the SORC office to provide support, direction, and assistance to students and student organizations.- Participated in the decision-making process to review student organization funding requests.- Served as Commissioner (point of the first contact) for an average of ten student organizations.- Learned and engaged in equity, inclusion, and social justice issues.

Master Of Science - Ms, Human Centered Design

Bachelor Of Science - Bs, Information Systems

Ux/Ui Design

Associate Of Science - As, Computer Science