- Conduct business and data analyses to support project planning and ensure the achievement of project goals.- Investigate operational challenges at the brand, zone, or partner level and drive prompt resolution.- Identify opportunities proactively and collaborate with internal teams and stakeholders to address them, tracking progress effectively.- Provide stakeholders with visibility on project progress, identify risks and obstacles, and influence relevant parties to address and resolve issues.- Work closely with Strategic Accounts and planning teams to shape the delivery roadmap for key brands.- Serve as the primary point of contact for major brands on delivery operations, ensuring prompt resolution of any queries or escalations.- Represent delivery operations in brand review sessions by leading performance evaluations, sharing strategic plans, and advancing the delivery agenda.

• Developed mobile apps for business purposes.• Designed and integrated APIs between different technologies.• Provided a full overview of deliverables, including functional specifications and time estimates for development.• Provided expert guidance in several company projects. • Coordinated training and mentoring of multidisciplinary teams in Portuguese and English.• Created and maintained several spreadsheets, databases, and report files.• Worked closely with the end users, business technologies, and others to understand and prioritise business goals and customer needs related to the project.Achievements:• Headed a company project called Ondway Delivery, developing, testing, and architecting technologies which made the project become a startup of success. It made me be promoted and transferred to this company to focus on keeping the company growing.

Managed day-to-day Office 365, automated routine parts, implemented changes, following-up on incidents and deployed new services.Applied PDCA (Plan-Do-Check-Act) Six Sigma management method to ensure project success.Provided expert guidance in several company projects. Coordinated training and mentoring of multidisciplinary teams.Created and maintained several spreadsheets, databases, and report files.Worked closely with the end-users, business technologies, and others to understand and prioritise business goals and customer needs related to the project.

Implemented and maintained network hardware and software solutions.Designed, implemented, and maintained data recovery solutions for servers.Developed and coordinated the implementation of ERP system (GW 3.0).Performed diagnostics and troubleshooting of system issues, documenting help desk tickets and resolutions.Supported, maintained and improved complex TCP/IP networks, including configuration of routing and switching.Responsible for the setup of global collaboration platform, Microsoft Office 365.

Supported firewalls, switches, routers, TCP/IP networks and hub configurations, ensuring optimum network performance.Provided assistance with operational tasks, requests and resolved issues when needed.Supported technologies and core applications including Windows 7/10, Windows Server 2008/2012, Active Directory, Microsoft 365.Assembled and maintained servers and microcomputers.