Thyago Fernandes Santos Ribeiro Email & Phone Number

Amsterdam, North Holland, Netherlands

• Operational Management: Supervise transport operations, acting as the primary contact for customers, carrier managers and internal counterparts.• Support and Reporting: Assist senior team members by preparing performance reports on the daily shipments operations.• Process Optimization: Collaborate with Global Operations, Carrier Management, and Product teams to improve operational processes.• Account Management: Take end-to-end responsibility for the accounts, such as booking slots, carrier data input, followups, surcharges etc.•Data Analysis: Strong data insights to understand and enhance account performance.

Utrecht, Netherlands

• Customer Satisfaction: Consistently providing service to ensure every customer's needs are met and exceeded.• Product Knowledge: Demonstrating knowledge of the product range to offer informed assistance and product recommendations.• Store Operations: Ensuring the store is well-stocked, organized and in good condition.• Merchandise Handling: Managing merchandise returns and exchanges, ensuring a seamless process for customers.• Inventory Management: Inventory control to optimize stock levels and minimize discrepancies.• Financial Accountability: Handling daily cash transactions with precision and accountability.

Santos, São Paulo, Brazil

• Language Teaching: Guided students through their English language journey, fostering their linguistic growth and proficiency.• Customized Instruction: Tailored lessons to meet individual student needs, ensuring effective learning and progress.• Engaging Content Creation: Developed innovative and engaging teaching materials, including videos, creative texts, games, and other resources to enhance the learning experience.

Sorocaba, São Paulo, Brazil

• Strategic Social Media Planning: Handling comprehensive social media strategies, leveraging insights and analytics to optimize online presence.• Creative Content Crafting: Produced dynamic content such as videos, text, engaging captions, compelling copywriting, and stories.• Headline Innovation: Attention-grabbing headlines for nuggets, stories, and other multimedia materials, enhancing content effectiveness.• Trend Analysis and Strategic Planning: Conducted trend analysis and market research to inform strategies for social media communication, aligned with current trends and audience preferences.

Santos, São Paulo, Brazil

• Video Editing: Proficiently edited videos using industry-standard software, including Adobe Premiere and Sony Vegas Pro, to create engaging and visually appealing content.• YouTube Platform Consultation: Provided expert guidance and consultation on various aspects related to the YouTube platform, offering insights and strategies to optimize content and channel performance.• Creative Graphic Design: Produced eye-catching graphic designs for promotional purposes using Adobe Photoshop, enhancing visual branding and marketing efforts.

São Paulo Area, Brazil

• Training Management: Assumed responsibility for the planning, execution, and processing of internal training programs, catering to diverse hierarchical levels within the organization, including both virtual and in-person sessions.• Training Support: Provided dedicated support throughout the entire training lifecycle, from pre-training preparation to post-training evaluations, ensuring the development of employees at all levels.

Santos, Brazil

• End-to-End Logistics Oversight: Management of import and export processes, ensuring meticulous tracking, verification, and progress monitoring for an efficient flow of goods.• Export Documentation Expertise: Handled export documentation, including the requisition and processing of export funds, facilitating international transactions.• Process Optimization: Implemented strategic measures to enhance the efficiency of import and export operations, resulting in up-to-date workflows and reduced lead times.

Bachelor, Business Administration And Management, General

Ensino Fundamental E Segundo Grau