Abigail Thyer-Ohly Email & Phone Number

- Creating the asset management strategy and program plan for Lake Oswego's Public Works Department. - Continuous process improvement focus: finding value by improving systems, data, and workflow processes for Water (distribution), Streets, Stormwater, Water Treatment, Wastewater, Fleet and Facilities divisions. - Improving, documenting, and streamlining processes and workflows, ensuring key data and information is captured to improve operations and maintenance efficiency and effectiveness, supporting accountability and transparency.- Leading efforts in data strategy, governance, and digital innovation.

Provided strategic, tactical, and operational support for PBOT: Responsible for 1000+ vehicles and pieces of heavy equipment; supported PBOT by coordinating vehicle issues and projects, managing acquisitions and replacement cycle. Facilitated transition to zero emission and clean energy future, promoting safety, equity, and fiscal responsibility.

Part of the Continuous Services Improvement team, I was a key team member on a managed services product delivery team for 3 major client accounts. I managed all service and performance data, aggregated, cleaned, and analyzed for multiple IT Service Delivery products. Presented performance information and program status monthly to client executives.

Provided reporting and analysis on performance of Nike Retail Service Desk across multiple business groups, covering 800 stores in North America, Asia Pacific, and EMEA.

Managed team responsible for the local service access product and a team that ordered last-mile telecom services as part of the product team. I worked closely and collaboratively with Account Management, Service Delivery/implementation, Vendor Management, Provisioning, and Repair.

Managed all international partner operations documentation of SLAs, KPIs, business contact and operating procedures for service and maintenance with 48 foreign telecom providers and internal stakeholders, establishing framework and documentation of all intercompany operating procedures.

Bachelor'S Degree, Applied Management

Activities and Societies: Internship at Center for Innovation and Technology for Learning Study Abroad at Chubu University, Kasugai, Japan.

International Management

Activities and Societies: Masters of International Management coursework. Focusing on Domestic and International issues, language.