Preforming level I, II, and III IT support for a SaaS company. Deployments using GPO in AD and Enterprise Applications in Azure AD. Management of entire user account life-cycle. Use and troubleshooting of security systems (access card/scramble pads and biometric readers. Deployment and troubleshooting of in-house software. Coordination of projects among multiple teams, including Sales, Legal, and IT Security. Daily use of PowerShell and Exchange PowerShell. Creation and management of VMs using VMware vSphere and VMware Horizon 7 & 8. VPN use and deployment using RSA Tokens (soft/hard) and Cisco AnyConnect.Providing white glove service on a vast array of many more miscellaneous issues. Remembering that even though I strive to be an effective teacher, people will remember how I made them feel before the things I’ve said.

Preformed IT Support for many retail stores and offices (Target, HomeDepot, Disney Stores, etc): • Installed, Troubleshoot or decommissioned IT and retail equipment like GPDs, printers, registers and PCs. • Troubleshoot and installed communications cabling. • Logistic heavy role, successful maintained detailed records and entered data in a timely manner. • Balanced schedule of multiple facilities to meet deadlines efficiently • Successfully built rapport with customers and coworkers alike providing first class service.

• Worked with an IT team to deploy desktop PCs (In addition to OS upgrades) and decommissioned workstations. • Install monitors adding peripherals (scanners/printers). • Maintenance and support to meet SLAs.

• General IT support (remote and on-site) using Kaseya ticketing system. • Supported 100+ users / 3 different locations. • Assisted with password reset, software installation and network printers. • Assisted with asset management for company computers. • Preformed detailed data acquisition and compiled practical documents/spreadsheets to expedite and improve daily procedures. • Traveled to assist in PC deployment and on-site support.

• Efficiently preformed general office duties, including filing and data entry. • Assisted in the resolution of customer concerns and management of business contacts. • Lead development and the application of several organizational changes to structure and policy.