Tom Hynes Email & Phone Number

Greater Philadelphia Area

Trevose, Pa

Responsible for delivery of network provisioning delivery services for quotes, circuit orders, maintenance, asset validation, creation and vendor performance management. Manage vendor performance against established Service Level Agreements (SLA) and Key Performance Indicators to ensure continuous improvement plans are in place to meet business needs. Identify gaps and issues with current process and tools, tracks the resolution of problems and drive new enhancements to stabilize the environment and simplify processes. Ensure contract execution for order-billing. Proactive in escalations of delivery delays and missed Service Level Agreements. Act as point of contact for all major network carriers used by GE and Liaison to the GE Businesses. Implement effective service reporting for corporate staff and liaison to the GE Businesses. Implement effective service reporting for our corporate staff and GE customers. Develop strong collaborative relationships across teams to ensure successful execution and delivery of strategic initiatives.

Trevose, Pa

Design and implement the most reliable, cost effective LAN, WAN, Wireless solutions for all GE Business Globally.•Support the following GE Business Units: GE Corp Audit, Corp Corporate Information System (CIS), Corp Tax and Global Growth Organization (GGO) Canada. •Annually, design, implement and manage the LAN/WAN for all GE Corp Audit staff meetings at GE Global Leadership Meeting (GLM) in Boca Raton, FL. Every four years perform this function for the Olympics and the GE Union Negotiations Meeting.•Responsible for the design and implementation of all GE Corp CIS 3rd Party connections.•Lead and manage Corp CIS during the migration of their Multi-Protocol Label Switching (MPLS) network from Verizon to L3 with an annual cost saving of $125K.•Managed the migration of the GE IT Risk Glen Allen and the Van Buren facilities into the Corp CIS MPLS hubs which resulted in an annual cost savings of $266K.•Manage and implement the migration of 35 Corp CIS sites to GE Next Generation routing improving overall network performance. •Design and implement GE Corp Tax datacenter consolidation project to support the move of 60 GE Corp Tax Servers from Albany, NY to Alpharetta, GA.•Design and implement firewall rules for the GE Capital Fleet Divestiture to Element Financial with a three week deadline which resulted in the signing of a multimillion dollar divestiture for GE.. •Implement Voice Over IP (VOIP) at GE Mississauga location which resulted in a cost savings of $150K a year.

Princeton, Nj

Major accomplishments were managing the installation/upgrade of new Sonnet Rings in multiple locations. Managed the de-commission of several offices which involved the moving of applications, circuits, halon system and diesel generator in accordance with GE, state and federal Environmental Health and Safety (EHS) regulations. As the Product Manager of the Cisco SmartNet and GE Business Dedicated Circuits Product I was responsible for pricing model, delivery and liquidation of products. I drafted a monthly budget and reported to leadership on the liquidation of products.

Princeton, Nj

Provided technical WAN support to GE Information Delivery Services, Global Telecommunication Network (GTN) design team, business managers, and GE businesses as it relates to implementation of telecommunication services of circuits, Customer Provided Equipment (CPE) hardware, to include but not limited to routers, multiplexers, Customer Service Unit (CSU), Data Service Unit (DSU) , sonnet rings, and video conferencing equipment as well as customer liaison pertinent to the above services and other business telecommunication requirements as requested.

Information Technology

Associates, Electronic Engineering

Education record