Thy Nguyen Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, Ca, Us

Carson, California, United States

Carson, California, United States

Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.Organized social events for residents to foster a sense of community and belonging, resulting in increased resident retention.Assisted with move-in/move-out processes, reducing wait times and ensuring smooth transitions for incoming and outgoing residents.Improved communication between residents and management through consistent updates and informative newsletters.

Carson, California, United States

Shared resources, opportunities, and activities to support mentee's learning and development.Established trusting relationship with mentee by maintaining professionalism and honoring confidentiality.Facilitated peer-to-peer conversations to support open communication among mentees.Created individualized mentoring plans for mentees, promoting personal growth and development.Met mentee formally, informally, in-person and virtually to offer support.Developed mentees' life skills such as time management and communication.Collaborated with school counselors, teachers and administrators to aid mentee success.Assisted over 200 students individually to assist in overcoming obstacles, make proper choices to stay focused and adjust to college life.Assessed students' knowledge, comprehension, and study habits to track progress and set realistic goals.

Cerritos, California, United States

Generated up to $6,000 revenue within a single sales day.Greeted customers, helped locate merchandise, and suggested suitable options.Answered customer questions about products and services, helped locate merchandise, and promoted key items.Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Long Beach, California, United States

Greeted guests in with friendliness and professionalism.Managed and completed paperwork and overall office administration operations.Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions.Created and updated physical records and digital files to maintain current, accurate and compliant documentation.Recorded expenses and maintained accounting records.Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Lomita, California, United States

Gathered financial information, prepared documents and closed books.Conducted technical and analytical reviews of tax returns to check for accuracy and qualified deductions.Reconciled accounts and reviewed expense data, net worth and assets.Prepared and filed tax forms to meet needs of customers.Gathered data on taxable income, deductibles and allowances for tax preparation.Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.Tracked financial progress by creating quarterly and yearly balance sheets.Detected and corrected mistakes early on and implemented systems to avoid recurring issues.Used advanced software to prepare documents, reports and presentations.Documented cash, credit, fixed assets, accrued expenses and line of credit transactions.Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and cash and banking reconciliations.

Gardena, California, United States

Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.Noted special patron requests and followed up with kitchen to confirm delivery.Used slow periods to restock supplies, ice, trays and delivery bags.Increased sales significantly by upselling higher-end products to customers.Cultivated warm relationships with regular customers.Explained menu items and suggested appropriate options for food allergy concerns.Kept register accurate through correct billing, payment processing and cash management practices.Worked with POS system to place orders, manage bills and handle complimentary items.Bussed and reset tables to keep dining room and work areas clean.Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.Asked customers for feedback, solved problems and filled drinks throughout meal.Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.Processed orders and sent to kitchen employees for preparation.Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs

Redondo Beach, California, United States

Assigned patrons to tables suitable for needs and restaurant section rotation.Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.Cultivated positive guest relations by managing information and orchestrating speedy seating.Monitored seating area and checked restrooms regularly to keep spotless.Watched dining area staff to evaluate server loads and calculate accurate wait times.Documented reservations, alerted servers and managers of large groups and prepared seating.Collected information from arriving customers to seat groups or place them on waitlist.Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.Informed servers of newly seated parties for speedy service.Answered customer questions about hours, seating and menu information.Documented reservations and communicated changes to guests.Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.Planned and executed up to 18-guest parties by organizing menus, spaces and special requests.Supported servers, food runners and bussers with keeping dining area ready for every guest.

Gardena, California, United States

Answered questions about store policies and addressed customer concerns.Helped customers complete purchases and join reward programs.Restocked and organized equipment in back.Greeted over 200 customers per shift.Replenished floor dining and organized shelves, racks and bins for optimal appearance.Collected and authorized payments of guests.Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.Worked flexible schedule and extra shifts to meet business needs.Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Redondo Beach, California, United States

Educated customers on promotions to enhance sales.Delivered high level of assistance by locating products and checking store system for merchandise at other sites.Engaged with customers to effectively build rapport and lasting relationships.Maintained organized, presentable merchandise to drive continuous sales.Solved customer challenges by offering relevant pharmaceutical products and services.Tracked stock using company inventory management software.Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.Provided positive first impressions to welcome existing, new and potential customers.Prepared merchandise for sales floor by pricing or tagging.Calculated correct order totals, updated accounts and maintained detailed records for inventory management.Blocked and faced products on displays and shelves in accordance with company policy.Conducted periodic inventory inspections and reported out-of-stock items.

Bachelor Of Business Administration - Bba, Finance

Activities and Societies: Vietnamese Student Association Co-Founder, Economics Club Co-President, Finance Student Society Vice President.

High School Diploma

Activities and Societies: Honor Roll, American Red Cross President, Vietnamese Student Alliance Co-Founder and President, UNICEF.