• Lead the Mobility Project for UECLF 2024, implementing mobility management strategies.• Analyze transportation data and conduct needs assessments of the different transportation systems involved in the Fan Journey.• Monitor transportation performance metrics.• Develop partnerships with transportation providers and coordinate with local government agencies.• Coordinate special transportation services.• Implement innovative transportation solutions.• Oversee mobility operations.• Advise the EURO 2024 Fan Services Manager.• Develop and implement Fan Services strategies for all UEFA Club Finals (UCLF, UELF, UECLF, SCUP) and Nations League Final.• Ensured consistent service levels in the effective delivery of a wide range of services inside and around the stadiums across competitions - wayfinding, information distribution, ushering, fan services booths operation, lost & found items.• Develop and align processes, procedures, and systems that maintained high operational standardsduring the implementation and delivery of Fan Services operations.• Coordinate integration meetings with key functions and collaborate with cross-functional teams.• Define the material, signage, equipment and space requirements for Fan Services operations across all competitions.• Integrate innovative solutions to enhance fan experience and resolve planning and operational challenges.• Collaborate and communicate with key functions and local authorities for the effective planning and implementation of Last Mile operations.• Coordinate the hiring and onboarding of the Fan Services team.• Develop and deliver the training program for Fan Services staff, paid and volunteer.• Oversee game-day activities, ensuring high-quality interactions with fans.• Monitor and analyze operational metrics that ensure smooth execution of Fan Services operations.

• Implement training program for FIFA Arab Cup 2021 Fan Services volunteers.• Conduct face-to-face and remote training sessions for FIFA Arab Cup 2021 Fan Services volunteers, increasing their skills and improving their performance.• Maintain training records.• Coordinated with Fan Services leads on training refinement, implementing successful training methods.• Ensured compliance with training standards established by the Fan Services leads.• Implement training technologies to increase participant engagement.• Evaluate training outcomes with Fan Services leads.

• Plan, Implement and deliver the EURO 2020 Fan Services project.• Delivered the first-ever Fan Services project in UEFA's history, ensuring consistent service levels in the delivery of a wide range of services inside and around the stadiums - wayfinding, information distribution, ushering, fan services booths operation, lost & found items.• Produce regular reports on Project status, issues & risks.• Work closely with internal and external stakeholders to ensure the integration of the Spectator Services project plan into the wider EURO 2020 Project Plan.• Coordinate integration meetings with key functions and Collaborate with cross-functional teams• Coordinate the hiring and onboarding of the Fan Services team.• Oversaw a diverse Fan Services team of more than 2'000 people in an international and cross-cultural work environment.• Develop and coordinate the training program for Fan Services staff, paid and volunteer.• Managed the budget of the Fan Services project while adhering to the wider financial guidelines of the Project.• Define the material, signage, equipment and space requirements for all EURO 2020 Stadiums.• Oversee the procurement of equipment.• Collaborated and communicated with key functions and local authorities for the effective planning and implementation of Last Mile operations.• Develop and align processes, procedures, and systems for the effective implementation and delivery of Fan Services operations.• Produce post-event reporting and knowledge management documents.• Coordinate with Communications team to contribute to fan-facing communication channels.• Built strong relationships through effective communication, supporting the 11 Host Cities in the planning, implementation and delivery of their Host City Fan Services projects.

• Implemented Fan Services strategies, ensuring consistent service levels in the effective delivery of a wide range of services inside and around Robina Stadium, home of the Rugby 7's - wayfinding, information distribution, ushering, fan services booths operation, lost & found items.• Align processes, procedures, and systems for the effective implementation and delivery of Fan Services operations.• Attended integration meetings with key functions and collaborate with cross-functional teams, building strong relationships through effective communication.• Define the material, signage, equipment and space requirements for Fan Services operations at Robina Stadium.• Produced operational documents that supported the wider Fan Services team.• Support resource scoping for the wider Fan Services project.• Deliver the training program for Fan Services staff, paid and volunteer.• Manage on-site logistics.• Manage a diverse Fan Services team in an international and cross-cultural work environment.• Oversaw game-day activities, ensuring high-quality interactions with fans.• Maintained high operational standards that ensured smooth execution of Fan Services operations.• Contributed to fan-facing communication channels by coordinating with Communications team.

• Implemented Fan Services strategies, ensuring consistent service levels in the effective delivery of a wide range of services inside and around Lagoa Stadium, home of the Olympic and Paralympic Rowing and Canoeing - wayfinding, information distribution, ushering, fan services booths operation, lost & found items.• Supported the production of Fan Services Policies, Procedures and Operations Guide, ensuring high operational standards.• Align processes, procedures, and systems for the effective implementation and delivery of Fan Services operations.• Resolved planning and operational challenges while attending integration meetings with key functions and collaborating with cross-functional teams.• Define the material, signage, equipment and space requirements for Fan Services operations at Lagoa Stadium.• Contributed to the Fan Experience by supporting the definition of Mag & Bag needs for Lagoa Rowing Stadium.• Ensured high-quality interactions with fans by effectively delivering the training program for Fan Services staff, paid and volunteer.• Manage on-site logistics.• Oversee game-day activities.• Created memorable experiences for fans by ensuring smooth execution of Fan Services operations.

• Lead operations in the city of Rio de Janeiro.• Produce regular reports on status, issues & risks.• Adhered to the financial directives of the company by effectively managing the budget of local operations.• Coordinate online ticket sales for Club Members of Flamengo, Vasco and Botafogo football clubs.• Effectively planned and implemented ticket sales, ticket office and stadium access operations by collaborating and communicating with key functions and local authorities.• Work closely with the local authorities to support the planning, implementation and delivery of football matches at Maracana and Engenhao stadiums.• Oversee ticket office operations for Club Members of Flamengo football club during its matches in Maracana Stadium.• Maintained high operational standards, ensuring consistent service levels in the effective delivery of ticket office and ticketholder access operations at Engenhao Stadium.• Oversee ticket office and ticketholder access operations at Engenhao Stadium.• Produce post-match reports.

• Support the printing and distribution of partners, sponsors and general public tickets for the event.• Coordinate and collaborate with cross-functional teams for event access.• Attend integration meetings with key functions.• Support the definition of seating arrangements.• Procure and coordinate suppliers.• Provided excellent fan service by oversee game-day activities of ticketing operations.• Handle fan queries and complaints, ensuring high standards of service.

• Ensured the effective implementation and delivery of Fan Services booth operations by developing and aligning processes, procedures, and systems. • Support the development of the Stadium Operations Manual.• Support the coordination of Stadium Managers and Coordinators of all stadiums.• Attend integration meetings with key functions.• Collaborate with cross-functional teams for the planning and implementation of Fan Services operations.• Coordinated game-day activities at Maracana Stadium by supporting the Maracana Stadium Management team.• Ensured smooth execution of Fan Services operations by supporting the Maracana Fan Services team.

• Support the establishment of control mechanisms for the Finance and Operations sector of the company.• Ensured operational performance targets where met by assisting in the definition of KPIs.

• Support the National Teams operations department.• Coordinated the Brazil Men's U-16 National Team during an international tournament in Argentina.• Ensured the effective delivery of "NBA Basketball Without Borders - 2011" by supporting the operational delivery together with the local team.

• Produced monthly market analysis reports.• Collect and compile quantitative and qualitative data from the international rubber tire market.