Thy Duong Email & Phone Number

Charlotte, NC, US

• Compiles detailed business requirements in clear and concise agile user stories and testable acceptance criteria using behavior driven development
• Develop wireframes and collaborate with our UX design team to help define the user interface for new and existing products and features
• Develop and maintain a lifecycle of product roadmap and execution strategy driven by stakeholder input, user research and business strategy
• Lead bi-weekly project status meetings with stakeholders on development and prioritization of new features
• Collaborates with product manager and business partners to prioritize and track feature requests
• Create detailed process flows in Miro to define business processes in Operations, Finance, and Legal Departments to assess capability and identify process gaps between the current and future states

Washington, District Of Columbia, US

• Designed process maps in Software ARIS for business processes in the Capital Markets department while working closely with key stakeholders to identify operational pain points and/or opportunities to increase.
• Coordinated the migration of 116 Capital Markets process diagrams from HOPEX to ARIS by creating process flows in ARIS and holding internal/external reviews for approval
• Supported planning, alignment, and execution of major strategic initiatives through architecture coordination and artifacts

Washington, District Of Columbia, US

• Developed the Collateral Management Duplicate Liquidations on Business Day 5 in Tableau that increased efficiency and reduced time spent on manually searching for duplicate liquidations in the prior months
• Provided ad-hoc reports and analyses for Single Family Mortgage Operations (SFMO)
• Modified SQL queries in the Proactive Last Paid Installment Tableau Report for SFMO that led to an increased customer impact
• Served as a liaison between directors and work-stream leads to document and validate risks and issues in Confluence for the Operations Forum for Reporting and Analytics
• Executed a manual refresh of over 100 tableau reports due to production issues
• Performed duties of Project Manager for Thought Spot User Interface Administration Migration Project

Washington, District Of Columbia, US

• Performed complex project support for the pilot of Operations Command Center (OCC) in Appian
• Consulted and collaborated with internal/external partners to ensure project planning, initiation, and execution was aligned with business expectations
• Managed daily huddle meetings for seven people to improve productivity and task management utilizing Confluence

Washington, District Of Columbia, US

• Oversaw migration of test cases from Asset and Liability Management to JIRA Projects
• Provided quality assurance testing to internal application, Servicing Investor Reporting (SIR)
• Embodied scrum framework and leveraged JIRA to identify deficiencies, execute test cases, analyze test results, and make recommendations to developers for SIR Release 18.3

Lemont, IL, US

• Managed files/folders, proofread records and reported for accuracy, and compiled records
• Developed communication skills while answering phones and relaying messages to appropriate recipients

- Worked as a team member performing cashier duties, product assistance and cleaning- Organized the store by returning all merchandise to its proper place- Developed experience working in a fast-paced retail environment- Improved communication skills by helping customers with their purchases on a daily basis

Bachelor Of Science In Apparel, Housing, And Resource Management, Consumer Studies

Education record