Thábata Oliveira Email & Phone Number

▹Collaborated with a dynamic team of Investment Consultants to provide comprehensive sales support.▹Worked closely with the existing Sales Support Team to enhance operational efficiency.▹Responded promptly to queries from clients and intermediaries, ensuring a high level of customer satisfaction.▹Assisted intermediaries with various ad hoc tasks, including providing brochures and essential documents.▹Contributed to the creation and distribution of promotional/marketing material for new investment products.▹Issued regular broker communications, covering product launches, reminders, and reports on pipeline and maturity.▹Ensured client documentation related to investments met regulatory standards, following up on missing items such as Money Laundering and KYC.▹Reviewed and updated the client database regularly to ensure accurate and up-to-date information.▹Played a key role in managing the company's website and social media accounts, ensuring timely updates and relevant content.▹Assisted in organizing intermediary-related meetings, including sales presentations and conferences.▹Contributed to the effective management of the Customer Relationship Management (CRM) system.▹Provided professional reception coverage, offering a welcoming experience for visitors.

Dublin, County Dublin, Ireland

▹ Communicated with customers regarding product understanding, problem-solving, and conflict resolution.▹ Advised customers on the services of PTSB to solve queries related to personal banking.▹ Assess risks for customers and provide the best possible recommendations.▹ Educated and explained to customers how to use online banking.▹ Collected customer information and input data into the system, ensuring confidentiality at all times adhering to GDPR guidelines.

Dublin, Ireland

▹ Provided professional, friendly, and efficient customer service, proactively anticipating customers’ needs.▹ Served food and drink at dinners and special events in hotels, salons, bars, and restaurants.▹ Monitored levels of supplies and equipment, notifying supervisor of need for additional supplies.▹ Ensured high safety hygiene and cleanliness standards in assigned areas following established schedules and using prescribed methods.▹ Handled customer complaints, providing appropriate solutions and alternatives within the time limits, and followed up to ensure resolution.◉ Achievement:▹ Ensured the extra mile was taken in order to engage customers.

Macaé, Rio De Janeiro, Brazil

▹ Maximized the content for the company's internal communication media channels.▹ Responsible for ensuring the integrity of the company's image and brand, through the correct application of it in the institutional materials.▹ Generated reports detailing campaign performance, employees engagement, and engagement trends. ▹ Created professional business correspondence, spreadsheets, and presentations.▹ Oversaw the creation of content designed to create and grow engagement online and offline.▹ Assisted in preparing advertising campaign briefs, by organising assets and researching targeting strategies.▹ Planned and executed internal and external events.▹ Helped with administrative and daily basic duties including taking notes and scheduling meetings.▹ Drafted and proofreaded marketing, advertising, and website copy to amplify engagement and successfully convey branding ideas.◉ Achievements:▹ Gained experience with crisis management during my last year working in the company. I was in charge of communication with employees, keeping them calm and motivated.▹ Collaborated on producing and approving content for corporative TV (TV Óleo e Gas), available in 7 offshore drilling rigs and in the offices located in Macaé and Rio de Janeiro – with an audience of roughly 2.000 employees. ▹ Exceeded expectations when writing daily bilingual newspaper articles and other diverse contents, such as booklets, in Portuguese and English.

Macaé, Rio De Janeiro, Brazil

▹ Oversaw the development and creation of a marketing sector in the organization.▹ Created the content for the internal communication media.▹ Handled the photographic and journalistic coverage of events, prepared and disseminated promotional campaigns.▹ Amplified the graphic design creation including art for posters, email campaigns, employees cards, institutional presentations, and internal newspaper.◉ Achievements:▹ Created the Marketing department from scratch. ▹ Planned an unforgettable event to celebrate the company’s 30th Anniversary - with roughly 300 people and many different suppliers like venues, speakers, caterers, filmmakers, photographers etc.

Bachelor'S Degree, Business Administration And Management, General, First Class Honours - 1.1

Activities and Societies: Bachelor Honors Degree in Business Studies with a Marketing Pathway - NQF Level 8 Relevant modules: Digital.

Study And Work Abroad Program, Linguistic Development (English) And Cultural Immersion, C2 Proficient

With the main focus on communication skills, the course also provides a solid foundation in conversation and linguistic skills such.

Summer Program, Art Direction

The knowledge covered during the course: typography, colour, grid and photography

Bachelor'S Degree, Communication And Media Studies, First Class Honours: 1.1

Activities and Societies: Bachelor Degree in Social Communications (Advertising) - NQF Level 8