With over 12 years of experience in luxury hospitality, including roles in Operations, close collaboration with senior leadership in the Executive Office, and Training, I specialize in enhancing organizational culture and team capabilities at prestigious 5-star hotels like Wyndham Danang Golden Bay. My expertise includes soft skills training, language proficiency, and creating a positive workforce through a robust corporate culture, bolstered by strategic partnerships with universities and external organizations.I am actively advancing my HR management skills and am poised to leverage my diverse experience and operational insights to foster people development in a Human Resource Management role.Let’s connect to explore how my background and HR vision can add significant value to your organization in Da Nang, Hoi An, and Hue!#Hospitality #TrainingManager #HumanResources #TalentDevelopment #CareerGrowth
Wyndham Danang Golden Bay Hotel
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Training ManagerWyndham Danang Golden Bay Hotel May 2022 - PresentDa Nang City, Vietnam• Led comprehensive training programs including Soft Skills, Cultural sessions, Language training, and Health & Safety initiatives. Spearheaded Wyndham Hotels & Resorts Franchise training.• Drove cultural development through the Wyndham Green Project, external partnerships, contest victories, and internal event organization.• Excelled in project management by implementing the Code of Conduct Project, establishing the 4W Criteria for Employee of the Month, and launching the Internship Agreement Program.• Achieved significant training milestones and strengthened organizational cohesion through effective project implementation and leveraging extensive hospitality experience.
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Personal Assistant To General ManagerDanang Golden Bay Hotel Aug 2018 - Apr 2021Da Nang City, Vietnam• Managed the GM's schedule with precision, prioritizing appointments and coordinating travel logistics to ensure efficient operations. • Handled correspondence and maintained office systems, while developing a comprehensive contact database for streamlined communication. • Supported research efforts and produced critical documents to aid decision-makingAchievement:• This role sharpened my skills in managing complexity and improving operational efficiency, laying a solid foundation for advancing into executive and management roles. I am eager to apply this experience in my transition to specializing in Human Resources Training Management -
Personal Assistant To General ManagerNovotel Hotels Aug 2017 - Mar 2018Danang, Vietnam• Orchestrated seamless scheduling for the General Manager, optimizing meeting coordination and ensuring efficient execution. • Proactively approached managing communications and facilitating inter-departmental collaboration streamlined task completion. • Maintained high standards in correspondence, emphasizing professionalism and accuracy in all interactions, while prioritizing responsiveness to divisional and corporate inquiries. Achievement:• This role enriched my understanding of executive operations, decision-making processes, and effective time management through valuable mentorship and networking opportunities. -
Reservations Sales ExecutiveAngsana Lang Co Jun 2016 - Apr 2017Hue, Vietnam• Managed reservations via mail, telephone, and other channels, ensuring efficient booking processes.• Coordinated reservations from sales offices, hotel departments, and travel agents to optimize guest bookings.• Handled daily correspondence promptly, providing courteous responses and ensuring smooth reservations.• Maintained a friendly and helpful approach with guests, managers, and colleagues to enhance guest satisfaction.• Monitored room availability and assisted in forecasting revenue, adapting to seasonal demands.Achievements:• Received guest accolades on Trip Advisor and positive feedback via thank you emails for exceptional service.
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Resort HostBanyan Tree Lang Co Apr 2013 - Jun 2016Hue, Vietnam• Answered all incoming calls promptly, handling inquiries and providing information when possible.• Managed front-of-house duties, including greeting and attending to guests' needs, ensuring a superior customer service experience.• Built strong rapport with guests, swiftly resolving any complaints to uphold high-quality service standards.• Efficiently processed reservations, cancellations, and accurate guest billing to maintain operational smoothness.• Handled general office tasks such as correspondence, emails, and filing to support reception operations.• Managed petty cash accurately and administered villa hosting duties, ensuring guest satisfaction by arranging plans and itineraries proactively.Recognition & Achievements:• Received guest accolades through wow cards and positive reviews on platforms like Trip Advisor for friendliness and enthusiasm.
Thân Tâm Education Details
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Phu Xuan UniversityGood
Frequently Asked Questions about Thân Tâm
What company does Thân Tâm work for?
Thân Tâm works for Wyndham Danang Golden Bay Hotel
What is Thân Tâm's role at the current company?
Thân Tâm's current role is Training Manager at Wyndham Danang Golden Bay Hotel.
What schools did Thân Tâm attend?
Thân Tâm attended Phu Xuan University.
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Than Trong Minh Tam
Ho Chi Minh City
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