✏ Customer Department• Customer Consultation and Support: I advised and assisted customers with various banking products and services, helping them understand their financial options and meet their specific needs.• Product and Service Marketing: I participated in marketing campaigns to introduce new products and services to current and potential customers.• Customer Profile Management: I maintained and updated customer information into an Excel file, to be forwarded to the Customer Service Department.• Support customer information research: Look up information and learn about the business field of customers in terms of scale, operation situation to write customer appraisal reports for credit approval.

✏ Social Work Team UEH• Organize a loving homes visit and recruit volunteers to work at "Quán cơm 2000".• Write a program plan• Write a specific timetable: time, date, task and note• Write detailed program framework: date, address, task, detail program, assignpersonnel.• Work progress monitoring: instruct the details program, solve problem and take asolution for personnel.• Report the work progress to Manager of Social Work Team UEH.