Tia A. Email and Phone Number

•Analyze invoicing data for quality of work through exception management tool.•Jira case management for customer inquires, escalations and/or research resolution for complex cases or issues.•Resets and/or update supplier credentials as required.•Offshore response resolution to difficult invoice issues.•Daily Metric count of invoicing and invoice status reports.•Ensuring high quality output of invoice submissions, functionality and company standards are met.•UAT testing of new suppliers in preparation of onboarding/GoLives•Document and/or confirm operator invoicing errors. •Restage invoice exceptions for reprocessing.•Presents learning opportunities to offshore teams.•Supports process improvements and collaborates with teammates on various things.•Updates and/or uploads supplier documents to FTP.

• B2B accounts receivable Credit Card, ACH transaction processing and AP portal Invoicing• Ensures all required remittance payment information to be entered is accurate • Reviews data for deficiencies or errors, correcting any incompatibilities and checking output• Updates and/or resets supplier and buyer credentials as required• Adheres to productivity standards • SME for offshore teams• Analyze invoice billing data, upload data, create PO invoice and submit to buyer AP portal for invoice submission

• Processed state level Medicaid applications to determine eligibility for the NJ Family Care program.• Reviewed and entered eligibility information into a web-based computer system • Referenced other state databases as needed and submitted processed application to the state for review.• Unenroll applicants from program by request, escalated medical emergencies, newborn additions and pregnancies-updated case notes as needed• Initiated requests for missing information, discrepancies on application and/or clarification via outbound call and correspondence

• Processed pharmacy claims for prescription drugs rebate/copay reimbursement programs• Processed escalated claims, new program enrollments and activation of copay cards• Reported Adverse Events and/or product complaints• SME and Team Lead in support of the Supervisor assisting, training and coaching associates• Direct contact with patients, pharmacies, insurance provider and/or physicians; providing program information, eligibility and reimbursement support-Transcriptionist-• Listened to patient voice responses and keyed in demographics into transcriptionist fields for copay card activation. • Verified patients name, address and telephone number via internet databases

• Data entering and processing of paper vouchers for prescription drug rebate assistance into internal database • Opened, sorted, counted and batched paper prescription vouchers daily for processing

• Maintained record of patient care by compiling, reviewing, and filing documentation and patient progress notes. • Pulled, filed and delivered medical records to requesting health care providerEnsured medical records are complete, assembled in standard order• Provided medical record information by answering questions and requests concerning medical records via telephone. • Maintained confidentiality of all accessible patient financial and medical records information

• Processed credit card applications for college students • Entered student demographics into web based program for processing • Verified school enrollment of applicants via internet databases

Mail Processing Clerk• 10 Key Operator keying partials zip codes for outgoing and incoming mailFlat Sorter Operator• Pulled outgoing and incoming flat parcel, loaded trays, fed mail into various machinesMail Handler• Sorted, separated and moved outgoing bulk mail packages by hand