* Answered phones and directed customers to appropriate people * Spoke with customers via telephone and email to assess their needs and obtain required information needed in order to send them a quote *Quoted customers for new merchandise and/or repair of their failed units * Receiving new client paperwork for entry into Quickbooks * Made sales orders and packing slips as well as confirming and following up with customers regarding their purchase or repair * Responsible for reviewing completed orders, acquiring any missing data from the correct person or department, verifying any changes made to original paperwork was updated in Quickbooks and closing out orders * Generated paperwork packets needed for units being sent in for repair as well as communicated with customers to get failure descriptions and any additional information needed for repairs on failed units * Filed all paperwork company wide for easy access should information be needed quickly * Sent faxes, scanned documents to my email as well as coworkers email, laminated documents * Typed company memos, company policy revisions and anything else my supervisor requested be typed * Took notes during the daily morning meeting, typed and posted them where employees could review them should they need to * Generated all repair paperwork documentation, verified all paperwork is correct and made any changes needed * Was responsible for daily cleaning to make sure all areas were clean should we have a walk in customer * Assigned daily duties as directed by my supervisor * Followed up with customers who expressed an interest in company products and services

*Answered phones and directed phone calls * Greeted and directed customers to destinations * Used fax machine, copier, scanner and photo printer * Organized storage of office supplies * Created and distributed informational flyers * Designed and organized information on wall boards * Answered questions from clients and volunteers

Completed all daily care for a developmentally delayed teenager * Suctioning and postural drainage management * Administered medication and managed feeding tube * Passive range of motion exercises * Charted and kept records

*Provided customer service and up-sold products and packages * Answered phones and made appointments * Created a scheduling for employees and salon * Hired and trained new employees companywide * Audited tills and related banking on a daily basis * Managed par levels for products and inventory * Resolved customer and employee issues * Invented sales competitions * Encouraged employees to meet their sales goals * Developed package and lotion specials to increase sales