Tia R Email & Phone Number

New York City Metropolitan Area

•Over 40 calls daily troubleshooting connectivity and complex network issues for WiFi internet, cable tv, and home phone services through CRM cloud softwares Agent OS and CSG •Collaborate with team to implement best practices to successfully exceed company’s KPI goal metrics for First Call Resolution, Average Handle Time and customer satisfaction •Assist customers with reboots, configurations, and network connection of Mac and Windows computer devices connected to internet, as well as mobile devices and Smart TV’s to WiFi for streaming•Providing best solutions for tickets created

Brooklyn Ny

•Effectively controlled daily work flow via Microsoft Word, and Outlook for cash vault department and send Excel reports to banks and private clients•Trained, coached and mentored overnight staff of 10 people to ensure department deadlines were met before morning •Imported all bank wires into processing cash system for ATM vault servicing and cash pickups

United States

•Balanced over 1 million dollars via Excel and Money Manager system for client accounts at •Bank of America, Chase and Wells Fargo Worked collaboratively with cash vault personnel to correct errors and discrepancies before end of day close outs at 5pm•Assisted with tracking, reporting and resolving missing and misrouted currency items •Communicated with management confirming received deposits from The Federal Reserve