- Strong leadership skills- Effectively navigates difficult and challenging issues - Extensive change management abilities - Influences key partners for efficient and effective change management strategy and implementation- Exemplifies customer centricity- Professionally obtains buy in from leaders and working teams- Develops and maintains strong partnerships across the organization- Creates trust and collaborative approach- Utilizes a cross functional approach across IT teams and Business teams for stategic improvements- Drives out decisions and ensures alignment on one direction - Creates expectations of roles and responsibilities to ensure success in each role- Excellent communications skills, including executive level communications- Advocates for team members and leadership as appropriate