• Reduced downtime with proactive monitoring of network devices and rapidtroubleshooting.• Monitored network capacity and performance to diagnose and resolve complex networkproblems.• Delivered end-user support by troubleshooting connectivity issues and providingguidance on proper usage of networking equipment.• Provided network support services for devices such as hubs, bridges, routers, and otherhardware.• Increased user satisfaction through effective communication and timely resolution ofsupport tickets.• Installed, configured, tested and maintained operating systems, application software,and system management tools.• Assisted in the development of IT policies, procedures, and best practices to maintain asecure computing environment.• Provided remote support to offsite users, ensuring minimal disruption during businesstravel or remote work scenarios.• Used ticketing systems to manage and process support actions and requests.• Developed customized SharePoint sites for improved collaboration and informationsharing within organizations.• Implemented security measures to protect against unauthorized access and potentialdata breaches on client servers.• Leveraged monitoring tools to proactively identify potential issues before they becamecritical problems affecting customer operations.• Optimized server uptime by proactively detecting, diagnosing, and resolving hardwareand software issues.• Assisted with server software updates and patch management for end-user machinesand servers, ensuring all systems are up-to-date with the latest antivirus and third-partyapplication updates for optimal performance.• Managed IT infrastructure including server rooms, switches, cabling, routers, firewallsand UPS to ensure efficient business operations.• Supported Active Directory management, assisting with user account creation,modification, and access control to enhance organizational security and usermanagement.

• Self-motivated, with a strong sense of personal responsibility.• Proven ability to learn quickly and adapt to new situations.• Worked well in a team setting, providing support and guidance.• Learned and adapted quickly to new technology and software applications.• Resolved problems, improved operations and provided exceptional service.• Stayed current with industry trends to recommend cutting-edge technology solutions forclients'' security needs.• Improved security measures by designing and implementing CCTV systems for variousclients.