Tia R. Ervin work email
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Tia R. Ervin personal email
Professional Highlights• Progressive analytical thinker focused on problem resolution and measurable results• Self-directed time manager with proven ability to meet multiple project deadlines• Energetic trainer that inspires excellence in others• Poised meeting facilitator and presenter that motivates action• Super-user of Microsoft Visio, PowerPoint, Word, and Excel• Charismatic and trustworthy team lead and mentor• Detailed documentation expert skilled at simplifying complex technical requirements • Proactive change agent with a keen eye for data that aids in operational process improvement• Effective communicator with outstanding written and verbal interaction at all levels of leadership
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Business Process AnalystWells Fargo May 2017 - Jan 2021 -
Business Process AnalystWells Fargo Sep 2016 - May 2017
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Business Process AnalystDekalb County School District Feb 2016 - Sep 2016Decatur, GeorgiaProvided current state documentation and analysis expertise under the direction of the Technology, Policy and Special Projects Department.Key Contributions1) Worked with Stakeholders and SMEs to identify current state processes.2) Created and introduced an SOP documentation template.3) Created and introduced a process flow diagramming template.4) Created current state process flows diagrams.5) Created current state SOP documentation for audits and usage internally by the IT Department.6) Created 'Customer' and 'Agent' training decks to introduce the new configuration of the BMC FootPrints application.7) Created weekly short decks with key tips to reinforce learning's about performing processes in BMC FootPrints.8) Worded on the School Choice Program project documenting Business Requirements, Process Flows, and Screen Captures to communicate tool changes to the vendor.
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Senior Business ConsultantCox Communications Jul 2015 - Feb 2016Greater Atlanta AreaUsing SDLC methodology, drive the requirements process for the Enterprise Service Classification Release 2.0 project.Key Contributions:1) Worked with Stakeholders to refine business requirements for release 2.02) Planned Stakeholder Alignment meeting to share revised scope3) Worked cross-functionally to ensure all requirement issues were adequately addressed 4) Created business process flows and managed change requests with a high level of quality5) Assisted in driving project deadlines for completed tasks6) Participated in User Acceptance Testing7) Delivered training for the solution to technical and non-technical end users -
Communications And Training LeadCox Communications Dec 2014 - Jun 2015Greater Atlanta AreaServed as the Transformation Launch Manager for the Enterprise Service Classification Release 1.0 project.Key Contributions:1) Communications and Training Work Stream Lead responsible for user adoption of the solution2) Trained 300+ Senior Managers, VPs, Directors, Analysts, and Project Managers3) Created a training strategy to launch solution within Solution Design Teams4) Completed User Acceptance Testing for the ESC Framework built on an Archer platform5) Created questionnaire for the ESC Framework that Business Owners could use to unbiasedly classify their applications6) Managed and used placemats to aid in presentation delivery7) Planned and delivered an ESC Awareness Event with 400+ attendees8) Provided voice over audio for an Awareness Event video9) Created several executive level presentations for the Strategic Architecture Chief of Staff10) Authored a Methods and Procedures (M&P) document for end user consumption
Tia R. Ervin Skills
Tia R. Ervin Education Details
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Hampton University School Of BusinessBusiness Management -
Hampton UniversityBusiness Administration, Management And Operations
Frequently Asked Questions about Tia R. Ervin
What is Tia R. Ervin's role at the current company?
Tia R. Ervin's current role is Senior Technology Business Systems Consultant.
What is Tia R. Ervin's email address?
Tia R. Ervin's email address is an****@****rgo.com
What schools did Tia R. Ervin attend?
Tia R. Ervin attended Hampton University School Of Business, Hampton University.
What are some of Tia R. Ervin's interests?
Tia R. Ervin has interest in Social Services, Children, Writing, Economic Empowerment, Civil Rights And Social Action, Volunteerism, Education, Wedding Planning And Coordination, Reading, Human Rights.
What skills is Tia R. Ervin known for?
Tia R. Ervin has skills like Process Analysis, Process Improvement, Business Process Development, Business Process Design, Business Process Management, Customer Service, Operations Management, Project Planning, Project Management, Strategic Planning, Training Delivery, Event Management.
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