Tia Evans Email & Phone Number

Warrington, Gb

Liverpool, England, United Kingdom

Liverpool, England, United Kingdom

Worked alongside the Service Manager in driving key performance objectives of individuals and teams.As part of my role, I worked to co-ordinate and deliver advice, guidance and training interventions that meet the needs of Participants. Reviewed compliance and performance scores and delivered training on both a one-to-one and team-wide scale to develop branch performance. Worked directly with JCP team to drive appropriate, good-quality referrals for the Restart scheme as well as conducting… Show more Worked alongside the Service Manager in driving key performance objectives of individuals and teams.As part of my role, I worked to co-ordinate and deliver advice, guidance and training interventions that meet the needs of Participants. Reviewed compliance and performance scores and delivered training on both a one-to-one and team-wide scale to develop branch performance. Worked directly with JCP team to drive appropriate, good-quality referrals for the Restart scheme as well as conducting daily calls to provide succinct communication and a positive working partnership. Represented the business at key referral generation events by effectively demonstrating the benefits of the programme. Developed SOP’s and implemented process maps to ensure effective and efficient service delivery. Responsible for continuously upholding company policies and information security guidance by performing data sweeps and personal security checks. Joined the Restart program in the critical first 6 months where rapid change and new requirements were consistently being developed. Show less

St Helens

Working with service users with multiple and complex needs including mental health barriers, health conditions, and disabilities. Managed a caseload of up to 60 participants assisting individuals into the workplace as well as improving their mindset and quality of life. Collaborated with an outreach JobCentre Plus in person and via teleconference during the pandemic to boost referrals and foster positive working relationships. Working towards and hitting job start targets and compliance targets… Show more Working with service users with multiple and complex needs including mental health barriers, health conditions, and disabilities. Managed a caseload of up to 60 participants assisting individuals into the workplace as well as improving their mindset and quality of life. Collaborated with an outreach JobCentre Plus in person and via teleconference during the pandemic to boost referrals and foster positive working relationships. Working towards and hitting job start targets and compliance targets on a monthly and quarterly basis as a regular and consistent performer. Practiced a multi-agency approach in supporting participants using internal and external resources where appropriate to help develop individuals and get them work-ready with the correct support system in place. Worked with key stakeholders to encourage referrals to the programme including JobCentre Plus and housing associations. Show less

Deganwy

Presented motivational and confidence-building workshops to job seekers and those considered long term unemployed to aid them back into work, building rapport with people from all backgrounds. Co-presenting education workshops for local school students and teachers, working with LACs, Neets and vulnerable learners. Supported many workshops delivered to a group aiding with computer skills, literacy and numeracy tasks as well as aiding customers through mindset and motivational training. Led… Show more Presented motivational and confidence-building workshops to job seekers and those considered long term unemployed to aid them back into work, building rapport with people from all backgrounds. Co-presenting education workshops for local school students and teachers, working with LACs, Neets and vulnerable learners. Supported many workshops delivered to a group aiding with computer skills, literacy and numeracy tasks as well as aiding customers through mindset and motivational training. Led group discussion events in job centers across North Wales with the aim of rallying support and interest for company programmes and events. Producer of next steps, reports and action plans for each participant to be given to senior staff as well as our customers to aid in personal development.Content writer for company’s website and all social media platforms. Responsible for creating, seeking and cultivating photographs for all written content. Using my writing skills developed through University, I produce company communications such as press releases, blog posts and news articles. Show less

Liverpool, United Kingdom

Operating at a flagship establishment in the heart of Liverpool city center required me to work under great amounts of pressure, manage large volumes of customers and to think on my feet to ensure the best customer experience was achieved. Excellent customer service skills building up good rapport leading to repeat customers. Communicated effectively with varying customers ensuring their needs were met. Handled difficult customer and endeavoring to resolve all issues and queries so as to… Show more Operating at a flagship establishment in the heart of Liverpool city center required me to work under great amounts of pressure, manage large volumes of customers and to think on my feet to ensure the best customer experience was achieved. Excellent customer service skills building up good rapport leading to repeat customers. Communicated effectively with varying customers ensuring their needs were met. Handled difficult customer and endeavoring to resolve all issues and queries so as to provide the best outcome for the customer. In recognition of my commitment to the company’s ethos, I was recognized through the company employee awards scheme. Worked effectively as part of the service team. Show less

Liverpool, United Kingdom

Voluntary work position as part of an initiative in partnership with Liverpool John Moore's University, the project involved a select group of students with the purpose of reinvigorating the town centres heritage scheme. Led three teams to ensure throughout the project all targets were met in line with our enterprise brief. Conducted extensive, archival research into local primary data to use as the source for our showcase. Delivered high-level presentations to senior members of the local… Show more Voluntary work position as part of an initiative in partnership with Liverpool John Moore's University, the project involved a select group of students with the purpose of reinvigorating the town centres heritage scheme. Led three teams to ensure throughout the project all targets were met in line with our enterprise brief. Conducted extensive, archival research into local primary data to use as the source for our showcase. Delivered high-level presentations to senior members of the local council including the Mayor of Prescot. Worked with the local community to organise interviews to add to primary data archives as well as to encourage individuals to get involved with the THI scheme. Show less

Liverpool, United Kingdom

A seasonal sales assistant in a reopening of a Liverpool City Centre store. A creative, fun and bustling environment in which individuality thrives. Working through pressured season period to meet the high expectations of the customers. Awarded incentives by achieving company targets. Quickly gained specialised knowledge in a niche product.

Bachelor Of Arts - Ba, English Literature (British And Commonwealth), 2:1

Activities and Societies: Student Representative. English Literature Society Member. Final year dissertation analysing Angela Carter.

English Literature, Politics And History (Bcc) A Level, (Gcse 12 A-C).

Activities and Societies: SIxth Form Student Ambassador.

Education record

Activities and Societies: Debate Team, Rounders Team, Creative Writing Competition Winner.